PARJANYA GOKHALE
Bengaluru,Karnataka
Summary
Support professional with track record of providing outstanding customer service and operational support. Recognized for effectively resolving customer issues and enhancing team collaboration. Reliable and adaptable, consistently meeting changing needs with focus on achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Support Associate
HSBC EDPI Pvt Ltd
03.2023 - 03.2025
- Client onboarding document validation, account setup manual and using Power Apps ,reducing processing time by 25%
- Managed HSBC Net platform support for 50+ corporate clients monthly.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
Customer Support Executive
Zolve Innovations Pvt Ltd
10.2021 - 02.2022
- Processed 100+ live chat interactions weekly with 95% resolution rate
- Managed email tickets and retention calls for Indian based US Clients for fintech product
Customer Support Executive
ACKO General Insurance
08.2020 - 07.2021
- Handled 50+ daily corporate health insurance queries via voice/chat
- Pioneered SOP creation as part of the pilot batch, establishing standardized escalation protocols that reduced resolution time by 30%
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Retention Manager
HDFC ERGO Health Insurance
06.2019 - 08.2020
- Managed renewals for 6 banking partners, exceeding targets by 15-20% monthly
- PAN India Top Performer for 4 consecutive quarters
Associate Financial Analyst
Wells Fargo India
12.2017 - 04.2019
- Processed 50+ loan modification documents monthly with 99% accuracy
- Awarded "Star of the Week" 8 times and "Champion Award" for 4 quarters
Education
B.Com -
Mangalore University
GFGC Belthangady01.2017
Skills
- Customer Support
- CRM
- Escalation Management
- Retention Strategies
- Technical: Power Apps MS Office (Excel, Power BI)
- Process Automation
- Documentation skills
- Project Support
- Ticket management
- Issue resolution
- SLA compliance
- Interpersonal and written communication
Certification
Fraud Risk Analytics (Excel & AI Tools) | Udemy
Languages
English
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Tamil
Elementary (A2)
Hindi
Intermediate (B1)
Timeline
Senior Support Associate
HSBC EDPI Pvt Ltd
03.2023 - 03.2025
Customer Support Executive
Zolve Innovations Pvt Ltd
10.2021 - 02.2022
Customer Support Executive
ACKO General Insurance
08.2020 - 07.2021
Retention Manager
HDFC ERGO Health Insurance
06.2019 - 08.2020
Associate Financial Analyst
Wells Fargo India
12.2017 - 04.2019
B.Com -
Mangalore University
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