Parmendra Rajput
Human Resource
Sanand
Summary
Accomplished Human Resources Executive with a proven track record at Marcos Security & Allied Services, enhancing employee relations and refining recruitment strategies. Skilled in payroll coordination and onboarding, I've significantly improved hiring processes and conflict resolution, ensuring a professional and efficient workforce. Expertise in active listening and empathy underscores my ability to boost customer satisfaction and loyalty.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Human Resources Executive
Marcos Security & Allied Services
12.2023 - 06.2024
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Educated employees on company policy and kept employee handbook current.
Customer Service Representative
HI-Tech Isolutions Llp
12.2018 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Executive
Landmark Automobiles Pvt Ltd
09.2017 - 11.2018
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Adapted communication style to suit diverse customer preferences, ensuring a comfortable and productive interaction for all parties involved.
Education
B.Com - Acoounts,Stat,Economics
Lokmanya College of Commerce
Ahmedabad, India 05.2011 - 05.2019
Skills
Timeline
Human Resources Executive
Marcos Security & Allied Services
12.2023 - 06.2024
Customer Service Representative
HI-Tech Isolutions Llp
12.2018 - 11.2023
Customer Executive
Landmark Automobiles Pvt Ltd
09.2017 - 11.2018
B.Com - Acoounts,Stat,Economics
Lokmanya College of Commerce
05.2011 - 05.2019
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