Parminder Kaur
Mohali
Overview
8
8
years of professional experience
Work History
Customer Experience Executive
Canam Immigration Pvt Ltd.
07.2021 - Current
- Assisting clients over call & email, coordination with post sales team like payment collection & final tour documents handover, maintaining quality documentation, updating payments, timely providing visas status
- Prepare the Statement of Purpose (SOP)
- Studying & Reading the file for the final lodgement
- Create & maintain the GCKey portal
- Passport Submission & collection (like raised the webform, payment process, prepare the courier)
- Prepare the maintain the record of all clients as lodgement sheet
- Assisting with Canada and Australia admission and visa application
- Recognized as Champion of the Month
VISA filing officer
Landmark Immigration Pvt Ltd.
01.2017 - 07.2021
- Coordination with clients in mails & calls, providing information for visa, handing visa documentation, keeping record for visa process
Education
Graduation - Bachelor of Computer Application
Chandigarh University
12th -
C.B.S.E Board
Matriculation -
C.B.S.E Board
Skills
- Basic computer skills
- MS Office
- Good typing skill
- Knowledge of Internet
- Microsoft Word
- PowerPoint
- Excel
- Customer Orientation
- Influencing & Leadership Skills
- Interpersonal Skills
- Critical & Innovative Thinking Skills
- Problem Solving & Decision Making Skills
- Team Working Skills
- Planning & Organizing Skills
- Ability to multitask and work under pressure
- Good at building relationships with Clients
- Good at understanding and responding to the applicants
- Capable of empathizing and adapting to diverse people
- Supervising roles and responsibilities
- Focused to achieve objectives and goals
- Capable of motivating others
- Good in team management
Functional competencies
- Customer Orientation
- Influencing & Leadership Skills
- Interpersonal Skills
- Critical & Innovative Thinking Skills
- Problem Solving & Decision Making Skills
- Team Working Skills
- Planning & Organizing Skills
- Ability to multitask and work under pressure
Hobbies and Interests
- Travelling
- Listening to the music
Timeline
Customer Experience Executive
Canam Immigration Pvt Ltd.
07.2021 - Current
VISA filing officer
Landmark Immigration Pvt Ltd.
01.2017 - 07.2021
12th -
C.B.S.E Board
Matriculation -
C.B.S.E Board
Graduation - Bachelor of Computer Application
Chandigarh University
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