Parminder Singh

Independently managed a diverse portfolio of equities, analysing

market trends and financial data to optimize trading strategies

Conducted in-depth research on global financial markets,

macroeconomic indicators, and company fundamentals to make

data-driven investment decisions

Developed and executed risk management strategies to mitigate

losses and enhance portfolio performance

Leveraged technical and fundamental analysis to identify

profitable trading opportunities, ensuring consistent returns in a

dynamic market

Adapted to evolving market conditions, utilizing a disciplined

approach to capital allocation and trade execution

• Company Overview: Global e-commerce and technology company
• Rolling out new marketplaces, languages and/or sites for our global operations team at scale, leading the launch mechanism to leverage consistent working practices and prepopulate templates to increase service quality, drive clarity and reduce overhead.
• Developed mechanisms and owned expansion programs and site movements; worked with stakeholders to assemble project teams, assign responsibilities, identify appropriate resources, and develop schedules to ensure timely project completion.
• Assessed risks, anticipated bottlenecks, managed escalations, and balanced business needs versus technical constraints while providing leadership updates.
• Defined and maintained detailed product backlogs for internal tools supporting global restricted product enforcement.
• Collaborated with engineering and design teams to define features and deliver enhancements, improving compliance processes and customer experience.
• Managed full product lifecycle for risk management dashboards and reporting tools; led Agile sprints, participated in backlog grooming using JIRA and Confluence.
• Global e-commerce and technology company

• Managed a span of 170+ CS associates and 8+ Team Managers across North America MessageUs, India Phones, and NA Emails.
• Led cross-geography teams to deliver world-class customer experiences while improving job satisfaction and career pathing for employees.
• Created and analyzed scorecards, and led WBR, MBR, and YBRs at org and employee levels to drive performance improvements.
• Automated performance dashboards using Tableau and Power BI to improve visibility of key metrics.
• Worked with internal product and tech teams to implement user feedback loops, A/B test CS tools, and support tool discovery discussions and launches.
• Owned attrition reduction and cross-skilling programs; maintained attrition at 14.22% vs threshold of 28.60%.

• Supported setup and operations of DEL18 site; led operations for North America and India marketplaces.
• Led team of 25 associates and 3 SMEs; focused on performance management, quality, and productivity improvement.
• Collaborated across departments for quality and training enhancement initiatives.
• The responsibilities included performance management, upskilling on quality and productivity metrics