Parmveer Singh
Project Manager/Delivery Manager
Delhi
Summary
A result-oriented professional with 14 years of experience in the Telecom/testing industry as Service delivery management/project management, Configuration Management, Change Management, Incident Management, Fault Management & Performance analysis. Proficient in KPI, rollout, integration, and commissioning & testing of network, always excited to work with new technology and challenges.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Delivery Manager for EE/BT Networks(UK)
QUALITEST INDIA PRIVATE LTD.
04.2022 - Current
- I have 14 years of experience in Telecom/ Testing industry as Project Manager, Change Management, Incident Management, Problem Management & Performance analysis, Back Office and SRF.
- Accountable for all test and environment planning and delivery activities for specific projects.
- Administered Scrum processes such as sprint planning, sprint review and daily scrum.
- Conducted retrospective meetings to identify process improvements, increase in team productivity and reduction in project risks.
- Nurturing strategic relationships with key business customers and stakeholders; ensuring the impact of decisions and activities are understood and accepted by the customer & resources are directed to deliver to agreed time, cost, and quality.
- Performing network analysis to troubleshoot issues and coordinating communications between the customers, operations team, and field support systems.
- Collaborated with product owner to manage the product backlog, ensure user stories are refined, understood, and accepted by the development team during the backlog grooming meeting.
- Contribute to developing and maintaining good records of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
- Identify and records risks in the network and track them more closely.
- Create awareness of the corrective actions to be employed for prevention of the problem.
- Identify, prescribe, and implement pro-active prevention methods in problem handling.
- To participate in internal technical discussions with a view to improving overall network performance and make recommendations wherever possible from the problem management perspective
Consultant
Oriental Consultant India Pvt. Ltd
01.2022 - 04.2022
- Managing a cross functional team of 12 highly skill professionals to coordinate the planning & solution of robust situation during the implementation.
- Identify client needs and risks to determine suitable services as per business requirement.
- Creation work environment for new SAT (Site acceptance test) FAT (Factory acceptance test).
- Coordination with the govt. officials like DOT and TRAI for all types of approvals and standardization.
- Acted as a change manager to provide critical business insight to get approvals for any change.
- Communicated with high level executives for daily and weekly briefings.
- Key role is to build a strong relationship with customer to determine business needs and link with internal team to get desired output.
Manager - Incident & Problem Management.
Ericsson India Global Services Pvt. Ltd.
04.2017 - 01.2022
- Working as a problem manager for different operators to analyze the problem and identify root causes.
- Conduct post incident review to analyze the problem & identify root cause of the problem.
- Conduct trend analysis of Incidents to identify potential issues in support of proactive problem management.
- Contribute to developing and maintaining good records of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
- Identify and records risks in the network and track them more closely.
- Create awareness of the corrective actions to be employed for prevention of the problem.
- Identify, prescribe, and implement pro-active prevention methods in problem handling.
Team Lead
Huawei Telecommunication Pvt. Ltd.
12.2015 - 03.2017
Senior Engineer
Ericsson India Limited
07.2011 - 12.2015
Engineer
Ericsson India Limited (OFF ROLE)
06.2009 - 07.2011
Education
Bachelor of Engineering -
Somany Institute of Technology And Management
Rewari, Haryana 04.2001 -
Skills
Service Delivery Manager
Scrum Master
Project Manager
ITIL
Problem Management
Defect Management
Customer Support
Incident Management
Change Management
End to end Test Management
Technical Support
Stakeholder Management
Certification
Certified Scrum Master (CSM)
TECHNICAL KNOW-HOW
Tools: JIRA, MOSHELL, Plutora, HP ALM, Service Now, Confluence, AMOS, Putty, Wireshark & WinFoil
Software: Ericsson ENM, Netact, Huawei U2000
Application: MS Office
Timeline
Certified Scrum Master (CSM)
01-2024
Delivery Manager for EE/BT Networks(UK)
QUALITEST INDIA PRIVATE LTD.
04.2022 - Current
Consultant
Oriental Consultant India Pvt. Ltd
01.2022 - 04.2022
ITIL Certified
01-2022
Manager - Incident & Problem Management.
Ericsson India Global Services Pvt. Ltd.
04.2017 - 01.2022
Team Lead
Huawei Telecommunication Pvt. Ltd.
12.2015 - 03.2017
Senior Engineer
Ericsson India Limited
07.2011 - 12.2015
Engineer
Ericsson India Limited (OFF ROLE)
06.2009 - 07.2011
Bachelor of Engineering -
Somany Institute of Technology And Management
04.2001 -