Parmveer Singh
Project Manager/Delivery Manager
Delhi
Summary
A result-oriented professional with 14 years of experience in the Telecom/testing industry as Service delivery management/project management, Configuration Management, Change Management, Incident Management, Fault Management & Performance analysis. Proficient in KPI, rollout, integration, and commissioning & testing of network, always excited to work with new technology and challenges.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Delivery Manager for EE/BT Networks(UK)
QUALITEST INDIA PRIVATE LTD.
04.2022 - Current
- I have 14 years of experience in Telecom/ Testing industry as Project Manager, Change Management, Incident Management, Problem Management & Performance analysis, Back Office and SRF.
- Accountable for all test and environment planning and delivery activities for specific projects.
- Administered Scrum processes such as sprint planning, sprint review and daily scrum.
- Conducted retrospective meetings to identify process improvements, increase in team productivity and reduction in project risks.
- Nurturing strategic relationships with key business customers and stakeholders; ensuring the impact of decisions and activities are understood and accepted by the customer & resources are directed to deliver to agreed time, cost, and quality.
- Performing network analysis to troubleshoot issues and coordinating communications between the customers, operations team, and field support systems.
- Collaborated with product owner to manage the product backlog, ensure user stories are refined, understood, and accepted by the development team during the backlog grooming meeting.
- Contribute to developing and maintaining good records of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
- Identify and records risks in the network and track them more closely.
- Create awareness of the corrective actions to be employed for prevention of the problem.
- Identify, prescribe, and implement pro-active prevention methods in problem handling.
- To participate in internal technical discussions with a view to improving overall network performance and make recommendations wherever possible from the problem management perspective
Consultant
Oriental Consultant India Pvt. Ltd
01.2022 - 04.2022
- Managing a cross functional team of 12 highly skill professionals to coordinate the planning & solution of robust situation during the implementation.
- Identify client needs and risks to determine suitable services as per business requirement.
- Creation work environment for new SAT (Site acceptance test) FAT (Factory acceptance test).
- Coordination with the govt. officials like DOT and TRAI for all types of approvals and standardization.
- Acted as a change manager to provide critical business insight to get approvals for any change.
- Communicated with high level executives for daily and weekly briefings.
- Key role is to build a strong relationship with customer to determine business needs and link with internal team to get desired output.
Manager - Incident & Problem Management.
Ericsson India Global Services Pvt. Ltd.
04.2017 - 01.2022
- Working as a problem manager for different operators to analyze the problem and identify root causes.
- Conduct post incident review to analyze the problem & identify root cause of the problem.
- Conduct trend analysis of Incidents to identify potential issues in support of proactive problem management.
- Contribute to developing and maintaining good records of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
- Identify and records risks in the network and track them more closely.
- Create awareness of the corrective actions to be employed for prevention of the problem.
- Identify, prescribe, and implement pro-active prevention methods in problem handling.
Team Lead
Huawei Telecommunication Pvt. Ltd.
12.2015 - 03.2017
Senior Engineer
Ericsson India Limited
07.2011 - 12.2015
Engineer
Ericsson India Limited (OFF ROLE)
06.2009 - 07.2011
Education
Bachelor of Engineering -
Somany Institute of Technology And Management
Rewari, Haryana 04.2001 -
Skills
Service Delivery Manager
undefinedCertification
Certified Scrum Master (CSM)
TECHNICAL KNOW-HOW
Tools: JIRA, MOSHELL, Plutora, HP ALM, Service Now, Confluence, AMOS, Putty, Wireshark & WinFoil
Software: Ericsson ENM, Netact, Huawei U2000
Application: MS Office
Timeline
Certified Scrum Master (CSM)
01-2024
Delivery Manager for EE/BT Networks(UK)
QUALITEST INDIA PRIVATE LTD.
04.2022 - Current
Consultant
Oriental Consultant India Pvt. Ltd
01.2022 - 04.2022
ITIL Certified
01-2022
Manager - Incident & Problem Management.
Ericsson India Global Services Pvt. Ltd.
04.2017 - 01.2022
Team Lead
Huawei Telecommunication Pvt. Ltd.
12.2015 - 03.2017
Senior Engineer
Ericsson India Limited
07.2011 - 12.2015
Engineer
Ericsson India Limited (OFF ROLE)
06.2009 - 07.2011
Bachelor of Engineering -
Somany Institute of Technology And Management
04.2001 -
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