Parneet Kaur Kang
Kolkata
Summary
Dynamic digital marketing professional with strong experience, excelling in social media marketing and customer engagement. Proven ability to enhance brand visibility and drive traffic through strategic content creation. Adept at critical thinking and collaborative teamwork, consistently achieving sales targets and maintaining high-quality standards in customer interactions.
Overview
7
7
years of professional experience
Work History
Digital Marketing Assistant
Cimet
Jaipur
12.2021 - 09.2024
- Contributed to digital marketing efforts for nearly three years at an Australian comparison service company.
- Enhanced social media engagement to drive traffic and brand awareness.
- Served as Quality Analyst for six months, ensuring adherence to quality standards across projects.
Sr. Process Associate
Mattsen Kumar LLC
Jaipur
03.2019 - 01.2020
- Consistently maintained monthly sales targets through effective strategies and outreach.
- Ensured quality of sales calls by adhering to best practices and protocols.
- Responded promptly to supervisor calls, addressing issues efficiently.
Sr. Process Associate
Teleperformance
Jaipur
07.2018 - 10.2018
- Handled customer queries and concerns with efficiency, enhancing satisfaction and quality scores.
- Maintained high customer satisfaction by expertly addressing queries and concerns.
- Ensured quality score retention through effective response to customer inquiries.
Sr. Sales Associate
Tri Sol
Jaipur
06.2017 - 07.2018
- Conducted outbound calls to gather details on accidental claims for personal injury processing.
- Supervised team and handled supervisor calls to address complex issues.
- Developed strategies for quality assurance and continuous improvement initiatives.
Education
Senior Secondary -
CBSE
Sri Ganganagar, India01.2004
Skills
- Critical thinking
- Active listening
- Social media marketing
- Content creation
- Email marketing
- Digital marketing strategy
- Customer relationship management
- Effective communication
- Affiliate marketing
- Detail-oriented
- Collaborative teamwork
- Customer engagement
- Team leadership
- Marketing strategies
- Digital marketing
- Promotional planning
- Email marketing campaigns
- Campaign planning
- Stakeholder management
- Strategic planning
Hobbies and Interests
- Listening Music
- Reading
Languages
- Hindi, Native or Bilingual Proficiency
- English, Full Professional Proficiency
- Punjabi, Native or Bilingual Proficiency
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Digital Marketing Assistant
Cimet
12.2021 - 09.2024
Sr. Process Associate
Mattsen Kumar LLC
03.2019 - 01.2020
Sr. Process Associate
Teleperformance
07.2018 - 10.2018
Sr. Sales Associate
Tri Sol
06.2017 - 07.2018
Senior Secondary -
CBSE
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