Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
Languages
Timeline
Generic
Parneet Singh

Parneet Singh

New Delhi

Summary

I am a skilled and experienced IT professional with a passion for delivering high-quality solutions to customers on technical terms. I have four years of experience in managing and administering multiple on-prem, cloud and even Remote monitoring and management tools. I have successfully implemented and troubleshooted various projects involving these technologies and have grown technically and professionally in the process. I am always eager to learn new skills and take on new challenges. I am a team player who can communicate effectively and collaborate with others. I am committed to providing excellent customer service and satisfaction.

Overview

5
5
years of professional experience

Work History

Technical Lead

Kaseya
05.2024 - Current
  • Workstation Monitoring and Management: Lead configuration of best practice monitor sets for workstations, ensuring consistent management.
  • Security (AV/AM) Management and Monitoring: Maintain the foundation of clients’ layered security strategies.
    Schedule and deploy security scans, address failures promptly, and report on security compliance scores.
  • Patch Management and Monitoring: Eliminate software vulnerabilities by outsourcing patch scheduling and deployment.
    Monitor for failures and report on patch compliance scores.
  • Server Monitoring and Management: Ensure high server uptime using best practice monitor sets.
    Implement rule-based notifications and timely remediation for smooth server operation.
  • Team Management: Conduct timely audits of L1/L2 engineers.
    Organize technical triages to enhance their knowledge

Technical Lead

Concentrix
04.2023 - 05.2024
  • Assist L1 & L2 engineers technically on their support cases with customers across different time zones.
  • Review their cases and add a review to help them drive their case further.
  • Hold team meeting with the engineers and discuss their technical concerns one-on-one.

Escalation Engineer

Concentrix
08.2022 - 03.2023
  • Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures.
  • De-escalate irate customers and identify root cause of the Microsoft Windows problems.
  • Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product group.
  • Direct clients through issue resolution including customer meetings, status reports and updates.

Subject Matter Expert

Concentrix
07.2021 - 07.2022
  • Applying subject expertise in evaluating business operations and processes.
  • Recommending technical solutions and determining RDS or Printing deployment requirements.
  • Assist fellow colleagues and provide technical resolution to them to solve their customer's issues.
  • Tale triages and explain the components to fellow team members.

Sr. Technical Advisor

Concentrix
11.2019 - 06.2021
  • Take ownership of customer issues reported and see problems through to resolution.
  • Use Microsoft Sysinternals tools like Process Monitor, Process Explorer, autoruns, etc. to troubleshoot technical issues.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

Education

Bachelor of Technology - Electronics & Communication

Guru Gobind Singh Indraprastha University
08.2019

High School -

St. Mark's Sr. Sec. Public School
03.2013

Skills

  • Remote Desktop Services - Deployment, Configuration & Management
  • Managing/Administering Print Server - Print Management using GPO
  • WinRM & WMI Functionality
  • MSI/MSIX
  • PowerShell
  • Azure Virtual Desktop - Session Connectivity
  • AppLocker/Software Restriction
  • Microsoft Management Console
  • Basics of Networking
  • Basics of Windows Performance
  • Managing FSMO Roles
  • Azure Active Directory
  • RMM tools like Datto/VSA

Objective

Seeking a challenging role where I can continue to excel in understanding client needs, business problems, and deliver solutions, all while fostering an environment of continuous improvement and innovation.

Accomplishments

  • Microsoft Azure Essentials (09/2023)
  • Introduction to Artificial Intelligence (09/2023)
  • Chat GPT for Beginners (09/2023)
  • Windows Commercial - Windows Server 2022 (10/2021)
  • Windows Commercial - Windows 11 for User Experience (10/2021)
  • Windows Commercial - Introducing Windows 11 (10/2021)
  • Windows Commercial - Windows 11 for Performance (10/2121)
  • Microsoft Certified Solutions Expert (MCSE) (01/2021)
  • Microsoft Certified Solutions Associate (MCSA) (01/2021)

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Technical Lead

Kaseya
05.2024 - Current

Technical Lead

Concentrix
04.2023 - 05.2024

Escalation Engineer

Concentrix
08.2022 - 03.2023

Subject Matter Expert

Concentrix
07.2021 - 07.2022

Sr. Technical Advisor

Concentrix
11.2019 - 06.2021

Bachelor of Technology - Electronics & Communication

Guru Gobind Singh Indraprastha University

High School -

St. Mark's Sr. Sec. Public School

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Parneet Singh