Parshant Bhalla
New Delhi
Summary
Trained professional with a passion for excellence and over 6 years of experience. Proven leader in building relationships, developing high-performing teams, and delivering exceptional customer service. Skilled in overseeing restaurant operations and driving culinary excellence. Expertise in food safety, quality service standards, and cost reduction. Accomplished in driving sales growth, optimizing operations, and strengthening business relationships in hospitality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waiter
MSC Cruise
02.2024 - 10.2024
OUTLET INCHARGE
HYATT REGENCY
New Delhi
10.2022 - 08.2024
- Led seamless execution of promotions and events, addressing financial queries and resolving issues efficiently.
- Oversaw operations planning, ensuring timely execution while maintaining team motivation.
- Produced daily and monthly reports with team briefings on system analytics.
- Managed integrity issues and trained staff to uphold service standards.
- Delivered exceptional guest experiences through strategic team management.
- Demonstrated expertise in F&B services, ensuring smooth guest interactions and operational efficiency.
- Collaborated with the Restaurant Manager and culinary team to develop special event menus.
- Trained staff across multiple roles including food preparation, financial handling, and cleaning.
- Implemented strategies to boost performance, streamline processes, and increase operational efficiency.
- Applied market insights to align menus with current trends and exceed guest expectations.
- Maintained high standards of cleanliness, food safety, and equipment sanitation.
- Minimized equipment loss and ensured staff compliance through effective supervision and training.
Asst. Restaurant Manager
Pings By Pass Code Hospitality
Delhi
01.2021 - 06.2022
- Managing complete F&B outlet operations to ensure guest satisfaction, quality and high standard of service for guest
- Creating and executing innovative marketing plans and strategies to boost sales and manage costs to increase profitability
Assistant Manager
The House of Celeste (by Michelin star chef)
Gurugram
10.2019 - 01.2021
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Regular training and briefing for team members
- Guest delight and satisfaction, complaint handling
Opening Relationship Manager
TCK By the China Kitchen(Hyatt)
Cyber Hub, Gurugram
12.2018 - 10.2019
- Responsible for controlling costs of food and beverage, indenting and vendor management
- Strengthening vendor source & developing alternate suppliers
- Responsible for maintaining checklists for different sections in the restaurant and following them religiously
- Responsible for events and group booking and executing them to perfection and according to plan
Relationship Manager
The Deck @ House A, Hyatt Regency
New Delhi
06.2018 - 11.2018
- Responsible for training new members on a regular basis, by being an excellent mentor
- Maintaining SOP's and conducting regular trainings, basic and skilled training for various levels
- Updating and maintaining guest database and ensure that guest calls are followed up and resolved in timely manner
- Ensure professional standards are maintained in accordance with hotel brand management and guidelines
- Achieving sales targets and managing budget revenues
- Team Leader
Guest Service Attendant
The China Kitchen, Hyatt Regency
New Delhi
08.2017 - 12.2017
- Hotel Operational Trainee
Education
B.Sc. - Hospitality and Administration
Institute of Hotel Management
Rohtak, Haryana01.2016
12th -
SRS School
Rohtak, Haryana01.2012
10th -
SRS School
Rohtak, Haryana01.2010
Skills
- MS Office
- Staff development and mentoring
- Restaurant marketing
- Operational management
- Strong leadership
- Supervisory skills
- Forecasting and planning
- Event planning and management
- Workflow optimization
- Labour and food cost control
- Customer service best practices
- Behavioural observation
Certification
- STCW
- PPSF
- CDC- Indian & Panama
- STSDSD
- Seafarer Medical
- Yellow Fever
- Covid Vaccination- 02 x AstraZeneca
- 06 Months Training in Housekeeping & F&B Service in a 5- star hotel
Accomplishments
- Represented TCK by 'The China Kitchen' In The DLF Food Excellence Award at Cyber Hub, Gurugram.
- Nominated for the promising new comer at the china Kitchen, Hyatt Regency, New Delhi.
- Chosen as butler for VIP, VVIP guests multiple times.
- Looked upon as a well- groomed personality by colleagues and senior management.
- Got many rewards for up selling by Management.
- Excellent score in F&B Service and Housekeeping.
Languages
English, Hindi
Timeline
Waiter
MSC Cruise
02.2024 - 10.2024
OUTLET INCHARGE
HYATT REGENCY
10.2022 - 08.2024
Asst. Restaurant Manager
Pings By Pass Code Hospitality
01.2021 - 06.2022
Assistant Manager
The House of Celeste (by Michelin star chef)
10.2019 - 01.2021
Opening Relationship Manager
TCK By the China Kitchen(Hyatt)
12.2018 - 10.2019
Relationship Manager
The Deck @ House A, Hyatt Regency
06.2018 - 11.2018
Guest Service Attendant
The China Kitchen, Hyatt Regency
08.2017 - 12.2017
B.Sc. - Hospitality and Administration
Institute of Hotel Management
12th -
SRS School
10th -
SRS School
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