Parth Bhanu
Noida
Summary
Results-driven professional with 5 years of experience in operations and program coordination, currently managing PTE EMEA and Americas regions at Pearson VUE. Skilled in stakeholder management, candidate engagement, and end-to-end query resolution with a strong focus on first-contact resolution and SLA adherence. Demonstrates leadership capability through ownership of WFM reporting, performance tracking, and process optimization initiatives.
Overview
6
6
years of professional experience
Work History
Program Coordinator
Pearson vue
Noida
11.2023 - Current
- Coordinated program logistics and timelines, ensuring seamless execution of testing services and enhanced client satisfaction.
- Managed stakeholder communications and facilitated meetings, fostering collaboration and alignment across project teams.
- Developed and maintained detailed project documentation, improving accountability and enabling effective tracking of progress.
- Supported training initiatives for new staff, contributing to knowledge transfer and improved team performance.
- Collaborated with cross-functional teams to address operational challenges, fostering a culture of continuous improvement.
- Analyzed regional market trends to inform strategic decision-making, contributing to the successful launch of targeted initiatives across EMEA and Americas.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Team Leader
Ienergizer IT Services
Noida
01.2021 - 01.2023
- Effectively managed a team of 15 associates, providing guidance, support, and motivation to ensure they consistently met and exceeded performance targets.
- Demonstrated a track record of consistent top performance within the team, setting high standards and fostering an environment of excellence and continuous improvement.
- Gained expertise across different Lines of Business (LOBs) within the company, facilitating a comprehensive understanding of the organization's operations and customer needs.
- Leveraged this knowledge to streamline processes, enhance customer experiences, and drive process excellence across various LOBs.
- Actively identified areas for process improvement and executed strategies to optimize efficiency.
- This involved analyzing data, collaborating with cross-functional teams, and implementing best practices to enhance overall service delivery.
- Effectively handled customer escalations and internal conflicts, demonstrating strong problem-solving skills and maintaining a positive team dynamic.
- Coordinated timely responses to online customer communication and researched complex issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Reduced spending by negotiating beneficial deals to secure ideal rates.
- Analyzed and reported social media and online marketing campaign results.
- Maintained expert-level skills in digital platforms such as Facebook, Twitter and Instagram platforms.
- Assisted with new hire processing and existing training programs.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Produced quotes, proposals and contracts as part of sales process.
- Gathered information from prospective customers to identify solar energy needs.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Generated solar energy customer leads to develop new accounts.
Senior Customer Care Executive
Ienergizer IT Services
Noida
09.2020 - 04.2021
Senior Sales Executive
Gee Enegry
Noida
04.2020 - 07.2020
Education
Bachelor Of Journalism - Journalism
Galgotia University
Greater Noida12th CBSE -
Cambridge School
Noida12th CBSE -
Cambridge School
NoidaSkills
- Leadership and Team Management
- Problem-Solving Abilities
- Adaptability
- Performance Evaluation
- Communication Skills
- CRM Software Proficient
- Process Improvement
- Time Management
- Conflict Resolution
- Program coordination
Languages
- Hindi
- English
- Hindi
Timeline
Program Coordinator
Pearson vue
11.2023 - Current
Team Leader
Ienergizer IT Services
01.2021 - 01.2023
Senior Customer Care Executive
Ienergizer IT Services
09.2020 - 04.2021
Senior Sales Executive
Gee Enegry
04.2020 - 07.2020
Bachelor Of Journalism - Journalism
Galgotia University
12th CBSE -
Cambridge School
12th CBSE -
Cambridge School