Parth Chaturvedi
Ahmedabad
Summary
Highly skilled Head of Information Technology with proven track record in managing complex IT projects and leading diverse teams. Strengths include strategic planning, project management, cybersecurity, and cloud computing. Effectively implemented innovative solutions that increased operational efficiency and reduced costs in previous roles.
Overview
11
11
years of professional experience
Work History
Head of Information Technology
Northstar Diagnostics Pvt Ltd- NSDPL
Ahmedabad
12.2022 - Current
- Managed IT budgets and resource allocation effectively for projects.
- Recruited, trained and supervised IT department staff.
- Monitored system performance and reported issues to management teams.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Provided technical support for diagnostics software and hardware issues.
- Trained new staff on customer service protocols and technical solutions.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Audited user accounts periodically to detect unauthorized access attempts.
- Conducted workflow analysis, space design or cost comparison analysis.
- Analyzed workflows and established priorities for daily operations.
Technical Support Engineer
Prayosha Food services private limited - PetPooja
12.2021 - 11.2022
- Manage technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Manage technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Guided clients through troubleshooting steps via phone, email, or chat to resolve technical issues.
- Assisted customers by providing solutions to their technological issues over the phone and in person.
- Asked targeted questions to uncover specific customer issues. to identify root causes of customer issues.
- Identified problems, diagnosed causes, and determined corrective actions for devices.
- Identified problems, diagnosed causes, and determined corrective actions for devices .
- Hands-on experience with Windows/Linux/Mac OS environments.
Field Support Engineer
Visual Infosoft Pvt. Ltd.
12.2019 - 08.2021
- Hospital management software (HMS)
- Hands-on experience in Installation, Configuration, Monitoring, Troubleshooting and Maintenance of SQL server. (Online Upgrade of Patches and newer installation).
- Installation and configuration of MSSQL server on windows servers.
- Installing, upgrading, and maintaining development and production databases and servers
- Managed SQL server, including user creation, deletion, and rights management, and performed LDF and MDF backup and restore.
- Managed backup server with weekly and daily backups, ensuring data availability through regular sharing.
- Deployed MIS report and print setup using SAP Crystal Report to enhance data accessibility.
Back Office Executive
Easy pay Private Limited
06.2018 - 11.2019
- Managed banking entries in Tally software to support financial record-keeping.
- Handled documentation verification process (maintained, arranged, mailed) to ensure accuracy and compliance.
- Processed various bank transactions accurately
- Process company receipts, invoices, and bills. Support management.
- Processing Payment from Clients Monthly MIS Preparation.
- Handled inquiries through phone/email, providing timely responses and support to clients.
- Demonstrated foundational understanding of financial and accounting software.
Distribution Assistant
NIJ Sales
10.2017 - 05.2018
- Overseeing the delivery, loading, and unloading products and goods, and ensuring they are safely transported.
- Prepared and transacted customer sales orders for shipment via small package and commercial freight carriers.
- Executed stock inspections promptly and reported issues to relevant parties.
- Conducted regular inventory checks to maintain optimal stock levels.
- Prepared and organized shipment-related paperwork for efficient processing.
- Verify invoices and sales orders.
- Assist in placing sales orders.
- Worked part-time to support team operations and maintain workflow.
Computer Repair Technician
Friends Infocom
06.2015 - 09.2017
- Guided customers in the operation and maintenance of their equipment.
- Resolved customer issues through effective communication and customer service.
- Provided computer support for hardware and software.
- Diagnosed and repaired technical problems with LAN, WAN, and systems to ensure network reliability.
- Resolved and identified first level networking issues.
- Upgraded computer hardware components to enhance performance.
- Assembled custom PCs tailored to client specifications.
- Software and operating system installation/updates
- Configured printer settings and established network sharing to improve accessibility for users.
Education
M.tech - Master in Network & Technology
Rollwala Computer Center
Gujarat, India01-2023
B.tech - Bachelor in Computer Engineering
Apollo Institute of Engineering and Technology
Gujarat, India01-2020
12 Th Science -
Shree B R Patel Nutan Fellowship High School
Ahmedabad01-2015
10 th Std. -
Anupam Vidhyavihar
Ahmedabad01-2013
Skills
- Technical support and troubleshooting
- Hardware and network diagnostics
- SQL server management
- IT budgeting and risk management
- IT service and infrastructure management
- Network architecture and maintenance
- Software installation and configuration
- Data backup and recovery
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Gujarati
Proficient (C2)
C2
Timeline
Head of Information Technology
Northstar Diagnostics Pvt Ltd- NSDPL
12.2022 - Current
Technical Support Engineer
Prayosha Food services private limited - PetPooja
12.2021 - 11.2022
Field Support Engineer
Visual Infosoft Pvt. Ltd.
12.2019 - 08.2021
Back Office Executive
Easy pay Private Limited
06.2018 - 11.2019
Distribution Assistant
NIJ Sales
10.2017 - 05.2018
Computer Repair Technician
Friends Infocom
06.2015 - 09.2017
M.tech - Master in Network & Technology
Rollwala Computer Center
B.tech - Bachelor in Computer Engineering
Apollo Institute of Engineering and Technology
12 Th Science -
Shree B R Patel Nutan Fellowship High School
10 th Std. -
Anupam Vidhyavihar
Projects
- Online Help Desk, A portal from which the IT team is responsible for resolving the issue of its Users. The mediums of communication are emails, Telephone, live chat, and over the website.
- Service Desk, A service desk is a single point of contact (SPOC) between the service provider (IT) and Users for everyday activities.
- Wireless Technology, Technology that allows us to communicate without using cables or wires.
Disclaimer
I am Parth Chaturvedi. Declared that all the details mentioned above are mine.
Personal Information
Date of Birth: 08/28/98
Projects
- Online Help Desk, A portal from which the IT team is responsible for resolving the issue of its Users. The mediums of communication are emails, Telephone, live chat, and over the website.
- Service Desk, A service desk is a single point of contact (SPOC) between the service provider (IT) and Users for everyday activities.
- Wireless Technology, Technology that allows us to communicate without using cables or wires.
Disclaimer
I am Parth Chaturvedi. Declared that all the details mentioned above are mine.