Parth Chaturvedi

Situation: Tasked with managing Jio's FTTX portfolio (JioFiber, Airfiber, and STB) and maintaining applications such as JioHome, JioTV+, and JioCinema. Additionally, leading a sub-team of 6-8 members.

Task: Ensure smooth product operations and manage team coordination to maintain high product standards and efficiency.

Action:

• Coordinated cross-functional teams to deliver robust and user-friendly product features.
• Streamlined team workflows by introducing agile practices and leveraging data-driven decision-making.

Result:

• Achieved seamless product updates for millions of users.
• Enhanced team productivity by 20% through process optimizations.

Situation: Assigned to enhance MyJio and Jio.com platforms through feature development and user experience improvements.

Task: Delivered high-priority features such as eSIM migration, international service plans, and microsites for new product launches.

Action:

• Collaborated with engineering and design teams to implement and test new functionalities.
• Conducted UAT to ensure a bug-free launch of features.

Result:

• Successfully launched key features on time, receiving positive feedback from stakeholders and users.
• Configured over 50 JioCarerules in a single day to streamline backend operations.

Situation: Focused on identifying and documenting defects and enhancements for JioJoin and JioVideoCall etc. applications.

Task: Ensure the delivery of bug-free products while managing business operations.

Action:

• Utilized advanced bug-tracking tools to manage and resolve issues.
• Coordinated with developers and QA teams to prioritize and address product issues efficiently.

Result:

• Documented and resolved over 1,000 bugs and enhancements, earning recognition as a Star Performer.
• Contributed to operational excellence for two major applications.