Parth Chhatrala

• To perform the duty as Unit Head of Asset Operations, which contains various products of advances in installment loans and working capital facilities.
• To ensure the end-to-end tracking of documentation and timely processing of each transaction to meet the TAT and satisfaction at the business and customer levels.
• Scrutinizing the property documents as part of legal compliance, and to make the exposure secure.
• Preparation of loan documentation, containing agreements for the respective facility, and preparation of the mortgage deed with legally approved prescribed clauses.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led the hiring, onboarding, and training of new hires to fulfill the requirements of counterparts.
• Developed and implemented strategies to maximize customer satisfaction.

Managing day-to-day activity of fresh gold loan cases.

Handling the customer service desk for the closure of existing loans and processing renewals.

- For NPA-marked cases, the auction process is also performed in accordance with the bank's guidelines.