Parth Dwivedi
Mira Bhayandar,MH
Summary
Detail-oriented Quality Analyst with experience in customer onboarding, transaction monitoring, and compliance aligned with CIP/CDD and regulatory standards. Skilled in Enhanced Due Diligence (EDD), sanctions and negative news screening, and risk assessment.
Experienced in credit card dispute resolution and chargeback processing, with a strong focus on accuracy, SLA adherence, and customer satisfaction. Proven ability in quality assurance, audit support, and MIS reporting, with excellent analytical and communication skills.
Overview
6
6
years of professional experience
Work History
Officer:Senior Team Member
Bank of America
Mumbai
11.2022 - Current
- Conduct real-time monitoring and analysis of Consumer Anti-Money Laundering (AML) processes, including customer onboarding and maintenance in line with CIP (Customer Identification Program) and CDD (Customer Due Diligence) requirements.
Perform risk assessments to identify high-risk customers and products, initiating Enhanced Due Diligence (EDD) and ensuring proper case investigation and closure.
Execute compliance checks such as Negative News Screening, Sanctions Screening (OFAC/Economic Sanctions), and risk rating to ensure regulatory adherence.
Act as a Subject Matter Expert (SME), providing process guidance, handling escalations, and supporting team training and knowledge sharing.
Collaborate with cross-functional teams to deliver Quality Assurance (QA) support, improving process accuracy and compliance standards.
Prepare and maintain MIS reports and dashboards (utilization, accuracy, productivity, daily volumes) to support performance tracking and decision-making.
Represent the team in internal/external audits and Line of Business (LOB) reviews, ensuring documentation, controls, and compliance requirements are met.
Team Member
Bank of America
Mumbai
02.2021 - 10.2022
- Managed Credit Card Billing Disputes as part of Research & Resolution operations, handling backend claims related to Visa and MasterCard transactions and processing potential chargebacks in accordance with regulatory and network guidelines.
Investigated transaction disputes, ensured accurate documentation, and supported timely resolution within defined SLAs to enhance customer satisfaction and reduce financial risk.
Assisted the Team Leader in preparing and managing operational reports, tracking key metrics such as productivity, accuracy, and case volumes.
Collaborated with team members to identify error trends and root causes, contributing to the development and implementation of process improvement plans.
Supported continuous improvement initiatives by recommending corrective actions to enhance process efficiency and minimize recurring errors.
Management Trainee
SBI Mutual Funds
Jaipur
02.2020 - 05.2020
- Developed strong organizational and communication skills through academic projects and volunteer experiences, enabling effective coordination and stakeholder interaction.
Demonstrated a proactive learning attitude with a commitment to delivering timely and high-quality customer service in deadline-driven environments.
Maintained and managed client documentation and records, ensuring accuracy, completeness, and compliance with internal policies and regulatory requirements.
Education
MBA - Finance And Marketing
ICFAI University
03-2021
Graduation - Accounting And Finance
Mumbai University
03-2019
Skills
- Stakeholder Management & Communication
- MIS Reporting & Data Analysis
- Quality Assurance (QA) & Process Improvement
- Regulatory Compliance & Audit Support
- Credit Card Dispute Resolution & Chargebacks
- Transaction Monitoring & Case Investigation
- Sanctions & Negative News Screening
- Enhanced Due Diligence (EDD) & Risk Assessment
- KYC (CIP/CDD) & Customer Due Diligence
- Anti-Money Laundering (AML) & Compliance
- Fraud Detection
Accomplishments
Recognized with multiple awards for consistently maintaining 100% accuracy and high efficiency in operations and compliance processes.
Received appreciation from the Line of Business (LOB) for identifying procedural gaps and delivering effective, scalable solutions to enhance process efficiency.
Collaborated with the Automation team to support migration and testing of processes onto a new platform, contributing to improved operational performance and system optimization.
Received appreciation from the Line of Business (LOB) for identifying procedural gaps and delivering effective, scalable solutions to enhance process efficiency.
Collaborated with the Automation team to support migration and testing of processes onto a new platform, contributing to improved operational performance and system optimization.
Education and Training
other,other
Languages
English
Hindi
Languages
6.1,Native,5,C1
Timeline
Officer:Senior Team Member
Bank of America
11.2022 - Current
Team Member
Bank of America
02.2021 - 10.2022
Management Trainee
SBI Mutual Funds
02.2020 - 05.2020
MBA - Finance And Marketing
ICFAI University
Graduation - Accounting And Finance
Mumbai University