Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Languages
Websites
Timeline
Generic

Parth Gautam

Delhi

Summary

Hardworking Customer Service Representative with 3 years 2 months of experience working with Concentrix and currently working with HH Global as a Production Services Executive. Trained in project and time management with extensive knowledge of German and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Dedicated to identifying trends by analyzing
customer records, purchases, inquiries, and complaints to develop rapid solutions. Team player with excellent organizational skills to assess needs, set
priorities and meet deadlines.

Overview

5
5
years of professional experience

Work History

Production Services Executive

HH Global
Gurgaon
09.2022 - Current
  • Process German client's requirement to the supplier with collaboration of German Account Managers
  • Ensured the timely and successful delivery of products according to the client's needs
  • Clearly communicated the progress of weekly/monthly initiatives to management
  • Operated as the lead point of contact for matter specific to German counter parts
  • Work in Internal CRM software (Hub Live) for fulfilling the client work start from creating the inquiry in the system, release PO/SO to product delivery and Invoicing
  • Maintain a good Team Working Environment; discuss and escalate Process defects and improvements
  • Helps to keep team engaged in Virtual Meeting by hosting Team Building Activities.

Senior Customer Service Executive

Concentrix Daksh Pvt. Limited
06.2019 - 09.2022
  • Co-ordinating with multiple teams like quality, training, result processing to resolve the escalated concerns
  • Evaluating the raised concerns by following all the parameters of training process and playing major role in decision making
  • Working with the team and looking after the success rate of escalations being resolved
  • Maintains customer relationship by responding to inquiries, Mailing them with right documentation
  • Reviewing previous inquiries and responses; researching information; assembling and forwarding information
  • Authentication and Maintaining Customers Privacy
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Achieving Target in given TAT
  • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
  • Maintained excellent attendance record, consistently arriving at work on time and creating daily, weekly, and monthly reports for internal records
  • Audited Contacts to ensure compliance with regulations
  • Assigning daily set of work to the new hires and ensure the completion within the given TAT
  • Maintained excellent attendance record, consistently arriving at work on time and creating daily, weekly and monthly reports for internal records
  • Evaluating the raised concerns by following all the parameters of the operation process and playing major role in decision making.

Education

Skills

  • German
  • English
  • Hindi
  • MS-Office
  • Customer Relations
  • Leadership

Languages

German

Disclaimer

I hereby declare that all the above-mentioned information is true to best of my knowledge and assures to perform more than satisfactory mark.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2

Websites

Timeline

Production Services Executive

HH Global
09.2022 - Current

Senior Customer Service Executive

Concentrix Daksh Pvt. Limited
06.2019 - 09.2022

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Parth Gautam