Parth Gupta
New Delhi
Summary
Recently graduated professional with experience in sales, marketing ,product management and operations . Highly organized and motivated individual with strong leadership and problem-solving skills. Seeking to leverage experience to contribute to a dynamic, customer-focused organization.
Overview
1
1
year of professional experience
Work History
Assistant Manager( Operations)
SBI Cards & Payment Services Limited
Gurugram
04.2024 - Current
- Monitoring and evaluation are based on the pre-defined policies by Risk.
- Share feedback/error with stakeholders, as per the audit findings.
- Field visit to conduct monitoring (need based)
- Liaison with the frontline for sharing feedback on monitored transactions.
- Reporting, analytics & insights (process gaps):
- Analysis and publishing of agreed MIS for frontline and stakeholders.
- Ensure sample size and timeliness of MIS/other reports as per SLA.
- Identify process improvement opportunities and help the business to fix the same through detailed RCA and follow correction and corrective approach.
- People:
- Conducting refresher and feedback sessions for auditees.
- Performance improvement by taking feedback sessions.
SBI Cards & Payments Services Ltd.
New Delhi
06.2023 - 04.2024
- Manage the complete life cycle of the assigned cobrand product, including the launch and set up of new products.
- Assess the needs of cardholders, study market relevance for products, conduct competitive analysis to identify opportunities and threats, and make appropriate changes to the features of assigned products.
- Work with co-brand partners and collaborate with the sales team to grow new accounts.
- Leverage partner relationships to get exclusive, portfolio-driven offers to increase customer engagement.
- Monitor adherence to budgets and key product metrics. Actively participate in internal and external audits.
- Work closely with the Customer Services team to reduce customer complaints and work towards continuous improvement in customer satisfaction.
- Scan market on Payment Innovations in the financial services industry and ability to anticipate impact on card industry.
Market Research Intern
Ananda Dairy Pvt. Ltd.
- Conducted research on current market trends and competitor analysis.
- Developed survey questionnaires to collect data from potential customers.
- Analyzed customer feedback using statistical software packages.
- Prepared presentations of findings to stakeholders in the company.
- Assisted with focus groups, interviews, and other qualitative research methods.
- Assisted in developing marketing plans based on research insights.
- Compiled reports summarizing research results for management review.
Sales Intern
Loan Tree (Sole Proprietorship)
- Created comprehensive reports detailing findings from qualitative and quantitative research studies
- Researched and identified potential target markets through online databases, surveys and interviews
- Conducted market research projects by gathering, analyzing and presenting data on customer preferences and trends
- Learned about people management and interpersonal communication skills
- Was able to deliver my targets before prescribed deadlines thereby learning time management
- Gained experience creating presentations, proposals and other materials to support sales efforts
- Applied strategic selling techniques to secure sales and achieve sales plan
- Learned how to use customer relationship management software to track leads and manage client relationships.
Education
PGDM in Marketing & Finance -
Jaipuria Institute of Management
03.2023
BBA -
Guru Gobind Singh Indraprastha University
04-2020
12th -
Don Bosco School
04-2017
Skills
- Product Management
- Stakeholder Management
- Project Management
- Communication
- Leadership
Extracurricular Activities
Sr. Coordinator at Academic Program Club, Jaipuria Noida, 2022 Sr. Coordinator at Events Committee, Jaipuria Noida, 2022 Cultural Head, NDIM, GGSIPU, 2020 Member of CSR club (circle), NDIM, GGSIP, 2017-20, Awarded as the most promising member in CSR club. Tug of War Team Captain, Jaipuria Sports Meet, Jaipur, 2021
Timeline
Assistant Manager( Operations)
SBI Cards & Payment Services Limited
04.2024 - Current
SBI Cards & Payments Services Ltd.
06.2023 - 04.2024
Market Research Intern
Ananda Dairy Pvt. Ltd.
Sales Intern
Loan Tree (Sole Proprietorship)
PGDM in Marketing & Finance -
Jaipuria Institute of Management
BBA -
Guru Gobind Singh Indraprastha University
12th -
Don Bosco School
Similar Profiles
Tarun YadavTarun Yadav
AML/KYC ANALYST at TASKUS INDIA PRIVATE LIMITEDAML/KYC ANALYST at TASKUS INDIA PRIVATE LIMITED
Jothin P JosephJothin P Joseph
Operations Executive at SBI Cards and Payment Services Private LimitedOperations Executive at SBI Cards and Payment Services Private Limited
Manoj LalManoj Lal
EXECUTIVE - RTD & RI, CREDIT & FRAUD RISK MANAGEMNET at SBI Cards and Payment Services LimitedEXECUTIVE - RTD & RI, CREDIT & FRAUD RISK MANAGEMNET at SBI Cards and Payment Services Limited