Parth Kamble
Pune
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Time management: frequently and successfully juggled multiple high-priority tasks at a time to meet deadlines and maintain adequate throughput.
Problem-solving: many tasks required quick and accurate problem solving, both spatial and numeric.
Leadership: lead the team through unpopular changes (like shift restructures) and both busy and quiet periods.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader (Healthcare)
Credence Resource Management
Pune
11.2022 - Current
- Provided overall direction, set goals for the escalation department, and established norms and standards of practice.
Responded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in 83% of cases.
Coached, onboarded, and gave special negotiation training to internal and external staff, training a total of 15 employees.
Provided feedback based on established KPI metrics to help realize overall business goals.
Key Achievement: Received personal commendation from AVP for direct contribution to the company's revenue increase of 23% over 2 years. - Maintained a positive work environment that promoted collaboration between team members.
- Managed meetings and communications for customer service team members, establishing critical improvement areas and defining goals and strategies.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Debt Collector (Healthcare)
Credence Resource Management
Pune
09.2014 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Explained the consequences of non-payment in a professional manner.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Education
High School Diploma -
Guru Govind Singh Public School
Nashik MH07-2013
Skills
- De-escalation
Customer Service
Goal-oriented Leadership
Collaboration & Teamwork
Excellent Organization
Conflict Resolution
Coaching
Feedback Sessions
Team Building - MS Excel Basic
- Mentoring
- Performance Improvement
- People Management
Accomplishments
- 20+ times Employee of the month.
- Internal Collection competition Winner.
Certification
- Licensed Debt Collector.
- Best Employee Certificate.
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Team Leader (Healthcare)
Credence Resource Management
11.2022 - Current
Debt Collector (Healthcare)
Credence Resource Management
09.2014 - Current
High School Diploma -
Guru Govind Singh Public School