Parth Kapadia
Finance
Pune
Summary
Experienced Delivery Lead with a demonstrated successful history of working in the financial services industry for 20+ years out of a total of 25+ years overall career.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Executive Vice President (Director)
CITCO
Pune
06.2019 - 11.2023
- Responsible for full Operational Management of Investor Relations department at CITCO India.
- Set-up the Investor Relations team from scratch & built it up to 300+ across Pune & Hyderabad.
- Managed all migrations & client take-on's for the department
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Set sound employee performance policies in place to achieve & maintain expected KPI's & SLA's.
- Surpassed expectations by achieving unprecedented growth in first year of operation by effectively building high performing teams and using analytics to measure achievable results.
- Formed senior leadership team through rigorous interviews and extensive candidate research.
- Monitored key business risks and established risk management procedures.
- Maintained P&L and shouldered corporate fiscal responsibility for my department.
- Oversaw function-wide changes to modernize procedures.
- Managed financial, operational and human resources to optimize business performance.
Service Delivery Leader - Vice President
BNY Mellon International Operations (India) Pvt. Ltd
Pune
12.2015 - 06.2019
- Responsible for full Operational Management of Sub-Custody Network Management & Revenue & Billing Services Department for entire EMEA Canada & APAC regions
- Responsible for all scheduled migrations & delivery of all functional goals
- Drive client interactions & track client metrics to ensure seamless delivery
- Accountable for delivering agreed client KPI's & KRI's
- Responsible for Invoicing 43% of the Organizations Revenue
- Manage Cost of Operations & drive it's Governance
- Responsible for Key Talent reviews & development
- As a part of the SLT (Senior Leadership Team) of BKI, lead & drive various global projects & Employee Engagement Initiatives
- Responsible for Functional Strategy Planning & driving Transformation/Automation/Efficiency opportunities
- Accountable to ensure No control deficiencies, open Risk items & adherence to all ICFR (Internal Control Over Financial Reporting) policies and procedures
- Successfully identified & re-mediated 3 Revenue Leakage opportunities to the tune of $900K p.a
- Successfully identified & implemented "Machine Learning" Automation
- Led the "Resource Council Work-group" Initiative to identify & improve diverse hiring
- Led the "IMPACT Work-group" Initiative
- Banked efficiency projects amounting to $250K savings p.a.
- Mentored 4 staff across 2 locations, as a part of the Global Mentoring Program
- Expand suite of metrics available to clients for delivery dashboards
- Achieved "Satisfactory" Rating across 8 Internal & External Audits over the last 4 years
Operations Manager - Vice President
BNY Mellon International Operations (India) Pvt. Ltd
Pune
08.2009 - 12.2015
- Managed Operations & Projects across 15+ sub-processes for various Businesses during 6+ years at this level, including but not restricted to, EMEA Transfer Agency, Institutional Accounting, Corporate Actions & Private Wealth Management
- Handled entire EMEA region operations for Global Institutional Accounting & Transfer Agency since inception
- Accountable for driving agreed KPI's & KRI's
- Managed Cost of Operations & migrations
- Responsible for developing Key Talent
Assistant Manager
BNY Mellon International Operations (India) Pvt. Ltd
Pune
01.2008 - 07.2009
- Meet / Beat all SLA’s & KPI’s. Maintain supervision over all measurements & Process Controls.
- Succession Planning
- Maintain a collated employee engagement tracker
- Meet / Beat the benchmark of 86% employee retention
- Support hiring, talent on-boarding, new transitions, Senior Management strategies & all BR site plans
- Operational and other losses/liability, attributable wholly to Pune errors, to be maintained at or below benchmarked figures set
- Maintain & publish monthly MI to support all the above
- Reduction of losses by 25% occurring on account of errors
- Transfer Agency Integration between Bank of New York & Mellon Financial Corporation
- Managed 3 different UK-TA Corporate Actions / Rights Issues
- Managed 2 system migrations (DB2 & RUFUS)
- Managed Tax Year End locally
- Managed 5 process migrations & 3 client take-on’s
- Successfully completed MBTI (Myers-Briggs Type Indicator) Training
Team Leader
BNY Mellon International Operations (India) Pvt. Ltd
Pune
10.2006 - 12.2007
- First line staff management, including staff recruitment, development, retention, discipline & appraisals
- Maintaining and enhancing the quality and throughput of the team
- Retention of appropriate staff through motivation and general good management
- Maintenance and improvement of quality and productivity of the team as a whole and of the individuals within the team
- Managed Migration of the Legal process
- Implemented Seat sharing to achieve cost reduction by 50%
- Managed Remediation of historic volume (Legal 5 year backlog reduction)
- Successfully completed following training's - Asset Servicing, Bonds, Corporate Actions, Derivatives, Equities, Forex, Forwards, Futures, Global Custody - Safekeeping, Settlements & instructions, Hedge Funds, Life Cycle of a trade, Mortgage backed Securities, Mutual Funds, Options, Portfolio A/C & Securities
Operations Executive/Analyst
BNY Mellon International Operations (India) Pvt. Ltd
Pune
04.2005 - 09.2006
- Achieve / exceed set KPI’s within 60 days of going live
- Ensure all SLA’s are adhered to
- All work to be completed within set TAT
- Demonstrate all Core Competencies & values
- Achieved 100% Operational Quality for an entire Quarter
- Traveled to London as a part of the initial TA migration to bring complex Dealing transactions to Pune
Business Owner
Navneet Publications
Pune
02.1999 - 02.2005
- Managed the franchise of a world renowned publishing company based in Mumbai, primarily into the printing & publishing of educational books & stationery for children
- Handled the entire gamut of activities in the franchise including sales, marketing, planning, research, strategy, execution, Product innovation
- International marketing, staff management, MIS, Banking & Accounting
- Operations, Customer Services & Systems
- Undertook a research project for the Education Ministry of UAE (Dubai) & Sultanate of Oman, wherein I studied the market trends & preferences of the customers, which helped build the brand in the international market & brought in business orders of approximately Rs 5 Lac p.a
- Organized & managed various exhibitions in most schools, colleges & universities to showcase our products, in India & abroad, which lead to major orders hence increasing the Co.’s profitability by 12% in year 2001
Education
Certification in Investment Administration & Financial Regulations Governed by the FSA (Financial Services Authority - UK - International Finance
Securities & Investment Institute
01.2007 - 12.2009
B Com - Banking & Finance
Ness Wadia College of Commerce
Pune, India 01.1999 - 04.2002
Skills
Senior Operational Management
Accomplishments
- Led the "First Line of Defense" Initiative to drive awareness & reduce Risk across BKI
- Led the "Client Focus Work-group" Initiative to identify & improve client experience & metrics
- Led regulatory changes implementation for FATCA, CASS, etc...
- Identified & delivered various efficiency projects amounting to $419K savings from, Managed the EMEA Transfer Agency UK Tax Year End across locations based out of London in 2011
- Won Manager of the year in 2011 & 4 Team of the Quarter awards across 2010 - 2014
- Additionally won Kaizen Wave team of the year awards in 2010 & 2014 for efficiency projects delivered
- Successfully completed the Global Mentoring Program as a mentee to the CSO
- Successfully completed Six Sigma Green Belt Training
- I was 1 of the key drivers for the "Robotics Automation" Initiative in GIA
Timeline
Executive Vice President (Director)
CITCO
06.2019 - 11.2023
Service Delivery Leader - Vice President
BNY Mellon International Operations (India) Pvt. Ltd
12.2015 - 06.2019
Operations Manager - Vice President
BNY Mellon International Operations (India) Pvt. Ltd
08.2009 - 12.2015
Assistant Manager
BNY Mellon International Operations (India) Pvt. Ltd
01.2008 - 07.2009
Certification in Investment Administration & Financial Regulations Governed by the FSA (Financial Services Authority - UK - International Finance
Securities & Investment Institute
01.2007 - 12.2009
Team Leader
BNY Mellon International Operations (India) Pvt. Ltd
10.2006 - 12.2007
Operations Executive/Analyst
BNY Mellon International Operations (India) Pvt. Ltd
04.2005 - 09.2006
Business Owner
Navneet Publications
02.1999 - 02.2005
B Com - Banking & Finance
Ness Wadia College of Commerce
01.1999 - 04.2002
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