Hi, I’m
Parth Lulla
Chat Support Expert.
Raipur
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
Languages
1
years of professional experience
Work History
StarTekRaipur, chhattisgarh
Customer Support Executive
08.2022 - 11.2022
Job overview
- Handled Day to day queries of customers providing excellent customer support
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Singhal metallics.pvt.ltdRaipur, chhattisgarh
Junior Accountant
02.2019 - 08.2019
Job overview
- Implemented and maintained internal controls and accounting procedures.
- Evaluated and improved financial records to make important business decisions.
- Assisted with preparation of monthly financial statements.
- Prepared journal entries and entered into system using Tall ERP 9.
- Prepared journal entries and entered into system using Tall ERP 9.
- Compiled general ledger entries on short schedule with 100% accuracy.
TTEC
Chat Support Executive
10.2023 - Current
Job overview
- Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
- Discovered and resolved complex customer issues to reduce negative impact to business outcomes.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
GD Rungta College of Science and Technology
Bachelor's in Business Administration
Skills
Customer managementundefined
Timeline
Chat Support Executive
TTEC
10.2023 - Current
Customer Support Executive
StarTek
08.2022 - 11.2022
Junior Accountant
Singhal metallics.pvt.ltd
02.2019 - 08.2019
GD Rungta College of Science and Technology
Bachelor's in Business Administration
Similar Profiles
Pranay TiwariPranay Tiwari
Team Lead, Flipkart PAM (Paid Account Management) at StartekTeam Lead, Flipkart PAM (Paid Account Management) at Startek
Swarup roySwarup roy
Operations Executive at STARTEKOperations Executive at STARTEK
Manuel Alberto Rivera MartinezManuel Alberto Rivera Martinez
Customer Service Representative at StarTekCustomer Service Representative at StarTek
Justin ColemanJustin Coleman
Technical Support Representative at StarTekTechnical Support Representative at StarTek
Soumya GuptaSoumya Gupta
Senior Consultant – Procurement & Market Research at ArancaSenior Consultant – Procurement & Market Research at Aranca