PARTH MISRA

· Developed strategic plans for day-to-day financial operations.

· Developed metrics for house sale objectives, supporting Agent conversion results.

· Identified improvement changes regarding key processes for internal controls and accounting procedures.

· Complied with established internal controls and policies.

· Resolved escalated customer issues and boosted retention rates by 15%.

• Managed dispute dealing for the consumers and merchants across various regions (EMEA, LACC, JAPA and Europe) with special focus on corporate compliance cases while consistently reviewing documentation and working with the teams, business partners and stakeholders to announce the final resolution
• Became first certified analyst in training batch of 22+ colleagues in 2 months and got promoted twice with in the span of 22 months
• Handled high priority merchants which led to saving business of $2bn for the company and saved additional $10k and $25k write-off for the organization for the FY 2019 and FY 2020 respectively
• Collaborated with colleagues in different department to help streamline the specialized inventory

• Coordinated a team of 20+ subordinates for the collection of data
• Having frequent corporate mails and conversation with corporate office to maintain efficient communication about managing the clients
• Handled daily transaction for the company with a cash flow of $1mn along with handling the disputes and queries of the corporate company transactions and client transaction which decreased transaction discrepancy by 18%
• Reduced service recovery allowance by 14% by analysing the process drawback through data obtained

• Handled a team of 15+ subordinated and verified and analyzed the documentation work, SOPs & performance of the team
• Collected client feedback & insuring client satisfaction which helped in collecting data for major inquiries and disputes
• Generated increase of add on services of sales by 24% and client positive feedback by 27%
• Worked with major conference heads and clients as a single point of contact and achieved assigned goals through GSTS by working on accumulated data