Hi, I’m
Parth Mittal
Senior Fraud Control Analyst
New Delhi
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
2
Certifications
2
Languages
Work History
Maidens Hotel, Oberoi Group
Internship
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Established a strong reputation for exceptional customer service, leading to repeat bookings and referrals.
- Created a welcoming atmosphere for guests by overseeing interior design projects that highlighted the unique character of the hotel property.
- Enhanced guest satisfaction through the development of personalized services and attention to detail.
Om Innovation Call Services Pvt. Ltd.
Sales Executive
Job overview
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
SBI CARDS
FRAUD ANALYST
Job overview
- Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Played an instrumental role in the development of company-wide awareness campaigns aimed at educating employees about the importance of vigilance in detecting potential instances of fraud.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
EXL Service
Senior Fraud Analyst
Job overview
- Provided expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Developed and maintained strong working relationships with law enforcement agencies for collaborative fraud investigations.
- Served as an internal consultant on fraud-related matters, providing insights and recommendations to various departments as needed.
- Conducted comprehensive fraud risk assessments, identifying potential vulnerabilities and recommending appropriate mitigation measures.
- Enhanced fraud detection capabilities through continuous improvement of risk models and decision systems.
- Facilitated information sharing among internal stakeholders by creating centralized repositories for key metrics, trends, and insights related to fraudulent activities.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
IGNOU
Bachelor of Science in Hospitality & Hotel Administration (B.Sc. HHA)
PLC SUPVA University, Rohtak
Diploma in Fine Arts
C.B.S.E Board
12th
C.B.S.E Board
10th
Skills
Confident
Certification
AML (ANTI MONEY LAUNDERING) Certification from Indian Institute Of Banking and Finance
Personal Information
- Father's Name: Anil Kumar Mittal
- Date of Birth: 08/05/99
- Gender: Male
- Nationality: Indian
Computer Efficiency
MS OFFICE including Excel, Word and PowerPoint, HTML.
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Timeline
Internship
Maidens Hotel, Oberoi Group
Sales Executive
Om Innovation Call Services Pvt. Ltd.
FRAUD ANALYST
SBI CARDS
Senior Fraud Analyst
EXL Service
IGNOU
Bachelor of Science in Hospitality & Hotel Administration (B.Sc. HHA)
04.2022
PLC SUPVA University, Rohtak
Diploma in Fine Arts
04.2019
C.B.S.E Board
12th
04.2018
C.B.S.E Board
10th
04.2016
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