Parth Priyadarshi

Pearson is a global education company that offers a diverse array of learning resources, assessments, and digital tools. It is dedicated to enhancing educational outcomes through innovative technologies and personalized learning experiences.

Key Achievements:

• Led Azure Identity Migration Project: Transitioned enterprise application authentication from LDAP to modern protocols by implementing SAML, OIDC, and organization-wide MFA.
• Identity Migration for Exchange Accounts: Upgraded accounts from Basic to Modern authentication, optimizing costs and managing budgets for services, particularly in license management for Google and Microsoft 365.
• Project Planning and Implementation: Managed the transition from Lucidchart and Smartsheet to Visio and Planner, ensuring seamless adoption across teams.
• Integration of MCAS Services: Enhanced Google Workspace security by integrating with Defender for Cloud Apps, providing improved user activity insights and machine learning-based threat detection.
• O365 Tenant Migration Projects: Executed cloud-to-cloud migration initiatives, ensuring data integrity and security throughout the process.
• Enterprise-Level DLP and Information Protection: Designed and documented the rollout of new features for data loss prevention and information protection.
• Security Infrastructure Setup: Established a secure environment using top-tier security tools, including SIEM, EDR, and SOAR solutions like Azure Sentinel, Log Analytics, and integration with third-party products like Splunk and Cyderas.
• Deployment of Defender Products: Rolled out various Defender solutions for Endpoint, O365, Identity, and Servers, enhancing overall security posture.
• Azure Cloud Management: Managed IaaS and PaaS resources effectively within Azure.
• PIM and PAM Solutions Implementation: Deployed Privileged Identity Management and Privileged Access Management solutions across platforms.
• Identity Lifecycle and Access Management: Oversaw the implementation of identity lifecycle and access management platforms to ensure secure and efficient user access.

Client Experience

Pearson Education Inc.

• Complete Administration: Managed modules in Microsoft 365, Azure, and Google Workspace, providing architectural design and application release support for tools such as Forms, Booking, Teams, SharePoint Online (SPO), and Power Apps.
• Technical Support: Delivered L2 and L3 support for various issues, preparing training roadmaps for support teams.
• Migration Projects: Led the migration of 40,000 users from G Suite to Office 365, encompassing email, modern sites, classic sites, Hangouts, Drive, and other G Suite applications.
• Identity and Application Management: Implemented Google Identity Management and managed Azure app deployment and integration with Teams, Exchange Online (EXO), and SharePoint Online.
• Policy Design: Developed tenant-level policies for applications and utilized PowerShell scripting for bulk changes and updates.
• Governance and Compliance: Managed identity governance, synchronization clients, and security compliance policies, including Data Loss Prevention (DLP) audits.
• Office Deployment: Oversaw Office deployment on RDS and managed SharePoint site migration using Sharegate and Azure Blob Storage.
• G Suite Migration: Facilitated G Suite migrations using Movers.io and demonstrated familiarity with Google Apps Manager (GAM).
• App Integration: Integrated Azure applications with services, configured authentication, and deployed applications, including SCIM user provisioning and third-party integrations.

Client Experience

MUFG Bank

• End User Support: Addressed end-user queries and provided training for SharePoint Team Sites, validating servers and applications post-deployment of Windows security patches and cumulative updates.
• Troubleshooting Expertise: Investigated root causes of issues across SharePoint (2007/2010/2013/2016/Online) and MS Project Server, assisting with Nintex workflow and forms troubleshooting.
• Performance Monitoring: Monitored performance and stability of SharePoint environments, checking user permissions and updating accesses as needed.
• Compliance Management: Conducted semi-annual TSS evidence and policy compliance processes in accordance with EIS guidelines.
• Teams Deployment Management: Managed Teams app deployment, including organizational policy settings and addressing voice-related issues.

Microsoft Enterprise Support Specialist

• Delivered high-quality service to Microsoft Enterprise customers by resolving complex technical issues and proactively preventing new ones.
• Provided L3 and L4 support for Microsoft 365 applications, managing customer expectations while narrowing down problems to specific components.
• Collaborated with cross-functional teams and global resources to address technical product issues and develop solutions.
• Developed and conducted workshops to onboard colleagues with new technologies.
• Participated in weekly team calls to discuss critical issues, open cases, and share information.
• Managed hybrid deployments for Exchange Online (EXO) and SharePoint Online (SPO), including identity management and Azure Active Directory sync.
• Identified product defects and communicated with product teams by filing bug reports or design change requests.
• Provided telephony support and remote assistance for critical service calls, coordinating team activities and conducting training programs for engineers and staff.
• Oversaw Office App deployment and rollout for major and corporate customers, including Exchange on-premises and Exchange Online.

IT Support Specialist

• Provided hardware, software, and network problem diagnosis and resolution via phone, email, and chat for end users at EFH and Oncore.
• Routed issues to 2nd and 3rd level IT support for Exchange and SharePoint, while coordinating relationships with vendors and support staff for efficient problem resolution.
• Managed user account provisioning and performed user account management activities across SharePoint (2010, 2013, 2007) and Exchange (2010).
• Documented and managed incidents using the Incident Management System, ensuring accurate tracking and resolution of issues.
• Responded to user inquiries through multiple channels, assigned tickets to appropriate support teams, and provided follow-up until closure.
• Delivered level 1 remote desktop support, diagnosed problems through user discussions, and communicated solutions clearly to customers.
• Analyzed customer needs and recommended appropriate products, while evaluating and adopting new technologies to meet evolving industry demands.