ServiceNow
Partha Majumder
Kolkata,WB
Summary
Experienced System Administrator with a 7-year track record of effectively managing IT infrastructures. Specializes in Azure Active Directory (AAD) and Exchange administration, adept at troubleshooting complex technical issues and providing efficient solutions. Dedication to continuous learning ensures up-to-date knowledge of the latest technologies in cloud computing and networking, delivering optimal results for the organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SW/App/Cloud Tech Support Associate
Accenture
05.2023 - 05.2024
- Manage users identity access by security policies, RBAC, conditional access and MFA
- Managed and maintained Azure Active Directory users and groups
- Developed technical documentation for both new and existing services
- Enhanced Azure AD password policies to enhance security measures.
- Understanding of Azure AD Connect and Azure AD directory service for managing cloud identity
- Collaborating with resolver team for implementing Azure AD PIM (Privileged Identity Management)
- Inviting and setup of Azure B2B guest users.
- Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
- Expedited resolution times for support tickets by prioritizing tasks based on urgency and impact on business operations.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Senior Analyst
Tata Consultancy Services
09.2021 - 04.2023
- Assisted approximately 30 tickets by providing support like configuring devices and performing software installations and upgrades.
- Streamlined user account management by overseeing access permissions and handling password reset requests
- Ensured compliance with security policies and procedures
- Managed ticket system in ServiceNow, prioritizing and escalating issues for swift resolution
- Recognized areas for process enhancements and established best practice documentation.
Senior Operations Associate
Concentrix
03.2018 - 08.2021
- Served as the primary contact for end-users or customers requiring technical assistance
- Addressed inquiries, issues, and requests promptly and professionally
- Managed password resets, account access, and resolved client-related issues in Azure portal.
- Logging email requests in ServiceNow.
- Support users in O365 queries related to mail service and license requirements
- Ensured high customer satisfaction through excellent service, empathy, and timely issue resolution.
Service Desk Associate
Wipro
05.2016 - 04.2017
- Demonstrated excellence in user training and ongoing communication through consistently achieving a high first-call resolution rate
- Enhanced computer system efficiency by conducting regular maintenance and analysis.
- Delivered comprehensive technical assistance to both on-site and remote users
- Coordinated with 5 hardware vendors for acquiring essential components and ensuring seamless operations.
Education
Bachelor of Science - Hospitality Administration And Management
Bharathiar University
Coimbatore06.2015
High School Diploma -
Central Board of Secondary Education
Kolkata06.2012
Skills
- Exchange online and AD RBAC
- Ticketing and Tools: ServiceNow
- Azure portal, Azure Active Directory
- Conditional Access Policies
Certification
MCP Certificate 2CC1Z5- 8616E8 Microsoft Azure Admin (AZ-104), #B43DC41825956F25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsSoftware
Exchange server
Azure VM
Active directory
Languages
English
Advanced (C1)
Interests
Azure
Active Directory
Service Desk Administrator
Timeline
SW/App/Cloud Tech Support Associate
Accenture
05.2023 - 05.2024
Senior Analyst
Tata Consultancy Services
09.2021 - 04.2023
Senior Operations Associate
Concentrix
03.2018 - 08.2021
Service Desk Associate
Wipro
05.2016 - 04.2017
Bachelor of Science - Hospitality Administration And Management
Bharathiar University
High School Diploma -
Central Board of Secondary Education
MCP Certificate 2CC1Z5- 8616E8 Microsoft Azure Admin (AZ-104), #B43DC41825956F25
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