Partha Banerjee

• Utilized cybersecurity tools such as SIEM (Rapid7), IDS/IPS (Darktrace), EDR (CrowdStrike), firewall (FortiGate), IPAM, Vault, DLP (Cyberhaven), KACE for inventory management, Cambium for guest network management, BloodHound for Active Directory analysis, and Armis for device security.
• Administered and supported both Windows and Mac OS environments.
• Managed cloud-based applications, including Office 365, Azure Directory, and Microsoft Entra Admin, as well as tools like MDM, DEP, enterprise wipe, and AirWatch for mobile device management.
• Possess foundational knowledge of Bash scripting and Linux commands.
• Leveraged Shortel to facilitate user communication and provide issue resolution.
• Conducted weekly client meetings to identify and implement process improvements, enhancing operational efficiency.

Testing Analyst - Daisy AI 3.0 (from January 2024 to present):

• Worked closely with developers to identify bugs during development phase.
• Provided technical support for end-users in resolving application issues.
• Maintained up-to-date knowledge of industry trends related to software quality assurance.
• Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
• Developed test plans and strategies for software applications.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

• Assisted customer in understanding products, components and systems using technical demonstration.
• Analyzed support tickets to identify trends and recommend product improvements to the development team.
• I have gained experience in managing and troubleshooting various network ports and protocols, including TCP/IP, UDP, HTTP/HTTPS, DNS, SSH, SNMP, SMTP/POP3/IMAP, ICMP, RDP, SMB, and VPN protocols (IPSec). Additionally, I am familiar with DHCP, allowing me to effectively support and optimize network communication across diverse environments.

• Assisted customers with password resets, account unlocks, and security settings adjustments.
• Provided technical assistance to customers via phone, email, or chat.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Participated in after-hours on-call rotation for critical support needs.
• Installed, configured, and troubleshot hardware and software for end users.