Partha Banerjee
Mumbai
Summary
Dynamic Application Support Analyst with a proven track record at Interspence Solutions LLP, enhancing end-user productivity through effective troubleshooting and documentation. Skilled in log analysis and client relations, I excel in identifying root causes and implementing improvements, ensuring seamless application performance and user satisfaction.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Application Support Analyst
Interspence Solutions LLP
09.2019 - Current
- Documented procedures for troubleshooting common issues, contributing to a more efficient support process.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
Technology Support Analyst
Integreon
03.2017 - 06.2019
- Delivered technology support services, contributing to a significant increase in end-user productivity.
- Coordinated with external vendors to facilitate timely resolution of escalated support tickets.
Technical Support Associate
Convergys
11.2016 - 12.2017
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Offered support for cloud-based and web-based clients via phone, email, and chat.
Education
BBA - Commerce
Mumbai University
Mumbai07-2016
Skills
- Log analysis
- Application evaluation
- Troubleshooting
- Training documentation development
- Ticket management
- Application monitoring
- Troubleshooting documentation
- Client service requests
- Client relations
Certification
- Comptia Security + SY0 601
- EC- Council CEH
Timeline
Application Support Analyst
Interspence Solutions LLP
09.2019 - Current
Technology Support Analyst
Integreon
03.2017 - 06.2019
Technical Support Associate
Convergys
11.2016 - 12.2017
BBA - Commerce
Mumbai University
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