Partha Das

• Team Strength:-1100 employees
• Look after the customer complaints, suggestions and queries Responsible for overall store operations for smooth functioning of the store
• Manpower Handling
• Team Building, Employee Engagement Vendor Management
• Stock Checking
• Pilferage Control
• Asset Management
• Coordinate with the Category & Vendors to ensure timely delivery of the stock
• Look after Store Display and also ensure the stock availability to avoid the stock outs
• Handle Statutory Compliance
• Vendor payment within timeline as per norms
• Handling representative of various government bodies
• Licence Compliance for the store
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Assisted in recruiting, hiring and training of team members.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Negotiated contracts and agreements to optimize cost savings and efficiency.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
• Developed processes to save on costs and prevent losses.

Job responsibilities : -

• Team Strength:-72nos
• Plan and carry out Local sales marketing.
• To carry out staff meeting at periodic intervals & ensure motivation of the team.
• Responsible for maintaining the various MIS reports.
• Handling representative of various government bodies.
• Responsible for making & implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction.
• Quality Compliance. Developing and implementing procedures, control systems for maintaining hygiene and quality standards.
• Ensure profitability of operations and supervise all aspects of product management’s,monitor food production to ensure compliance with quality & hygiene standards.
• Co-ordinate with operating staff for upkeep of equipment in perfect working order. · Ensuring high quality services, resulting in customer delight and optimum resource utilisation.
• Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
• Delivering high-value services to upscale clients for exalting their satisfaction levels.People Management/Training.

• Job responsibilities : - Team Strength:-12nos
• · Responsible for the day to day operations and supervision of the restaurants including
• maintaining a high standard offood quality and service, cleanliness of the restaurant and
• Inventory Management.
• · To provide courteous and efficient service of Food and Beverage to the guests while being
• attentive to non-routine needs and requests Adherence to systems procedure and guide lines.
• · Coordinating with team members for smooth functioning of operations. Maintain Stock
• Inventory. Maintaining PNL every month.
• · Maintaining clean and hygienic working Environment. Manpower Handling and job delegation also preparing dut as any rooster.
• · Giving targets to my Manager and without affecting any cost. Achieved best Cafe Manager-in National 2008

.

• Job responsibilities : - Handling customer complaint. · Staff briefing.
• · Given target to my team member on daily basis.
• · Maintain cleaning and hygienic environment.
• · First employee who open Gold Class in India.

Job responsibilities : - Handling customer complains. · Taking care of coffee shop.

· Taking customer orders.

· Stock Inventory.

· Maintain mini-bar report everyday.