Partha Das
Kolkata
Summary
Personable and dedicated Customer Service Representative with extensive experience in BPO industry. Team player with, positive attitude, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization.
Overview
5
5
years of professional experience
Work History
Customer relationships manager
NAVI Technology
Bangalore, Karnataka
12.2024 - 01.2026
- Managed end-to-end insurance claims processes, ensuring timely resolution and high customer satisfaction.
- Acted as the primary point of contact between clients, hospitals, TPAS, insurers, and internal teams.
- Built and maintained strong relationships with key stakeholders to resolve escalations and complex claims efficiently.
- Verified policy coverage, documentation, and eligibility as per company and regulatory guidelines.
- Coordinated with medical teams and finance departments for cashless and reimbursement claims processing.
- Monitored claim turnaround time (TAT) and ensured adherence to SLAS and compliance standards.
- Provided regular claim status updates and clear communication to customers, reducing anxiety and complaints.
- Analyzed claim data to identify trends, risks, and improvement opportunities.
- Supported audits and documentation reviews with accurate record maintenance.
- Delivered empathetic customer support, especially in sensitive medical and emergency situations.
Customer relationships manager
NAVI Technology
Bangalore, Karnataka
12.2024 - 01.2026
- Managed end-to-end insurance claims processes, ensuring timely resolution and high customer satisfaction.
- Acted as the primary point of contact between clients, hospitals, TPAS, insurers, and internal teams.
- Built and maintained strong relationships with key stakeholders to resolve escalations and complex claims efficiently.
- Verified policy coverage, documentation, and eligibility as per company and regulatory guidelines.
- Coordinated with medical teams and finance departments for cashless and reimbursement claims processing.
- Monitored claim turnaround time (TAT) and ensured adherence to SLAS and compliance standards.
- Provided regular claim status updates and clear communication to customers, reducing anxiety and complaints.
- Analyzed claim data to identify trends, risks, and improvement opportunities.
- Supported audits and documentation reviews with accurate record maintenance.
- Delivered empathetic customer support, especially in sensitive medical and emergency situations.
Customer Service Executive
xpheno private limited
Bangalore, Karnataka
05.2022 - 01.2023
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and communications.
- Addressed customer service enquires quickly and accurately.
Customer Service Executive
xpheno private limited
Bangalore, Karnataka
05.2022 - 01.2023
- Maximised customer satisfaction by resolving service issues promptly.
- Built rapport with customers through courteous and communications.
- Addressed customer service enquires quickly and accurately.
Customer Service Representative and SME
Tech Mahindra
Kolkata, West Bengal
10.2020 - 04.2022
- Trained, coached and mentored consultants to increase team productivity.
- Helped with enhancing existing programmes by conceptualising developing and implementing strategic and value-adding components.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Monitored staff performance and developed improvement plans.
Customer Service Representative and SME
Tech Mahindra
Kolkata, West Bengal
10.2020 - 04.2022
- Trained, coached and mentored consultants to increase team productivity.
- Helped with enhancing existing programmes by conceptualising developing and implementing strategic and value-adding components.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Monitored staff performance and developed improvement plans.
Customer Service Representative
Concentrix
Bangalore, Karnataka
04.2023 - 12.2024
- Researched and resolved customer issues received via different channels for exceptional client experience.
- Acknowledged and responded to customers' concerns within set SLAS for compliance with company standards.
- Provided fair, accurate and timely results to meet organisation's regulatory obligations and deliver exceptional customer experiences.
- Possessed and updated knowledge of products or services, compliance rules and operations for streamlined problem handling.
- Engaged customers directly to seek clarifications, obtain additional information and follow up on services provided.
Customer Service Representative
Concentrix
Bangalore, Karnataka
04.2023 - 12.2024
- Researched and resolved customer issues received via different channels for exceptional client experience.
- Acknowledged and responded to customers' concerns within set SLAS for compliance with company standards.
- Provided fair, accurate and timely results to meet organisation's regulatory obligations and deliver exceptional customer experiences.
- Possessed and updated knowledge of products or services, compliance rules and operations for streamlined problem handling.
- Engaged customers directly to seek clarifications, obtain additional information and follow up on services provided.
Education
Higher Secondary - B.Com
Naihati Narendra Vidyaniketan
Naihati, WB01.2016
secondary - undefined
Uttar Garifa Pllimangal High School
Naihati, WB01.2014
Skills
Cultivated strong leadership skills to inspire and motivate team members towards achieving organizational goals
Managed project timelines to facilitate seamless operations and timely delivery
Managed concurrent responsibilities to ensure seamless workflow and productivity
Oversaw operational monitoring to drive efficiency and effectiveness across teams Collaborated with departments to implement strategic improvements in processes Championed initiatives that enhanced operational performance and team productivity
Implemented quality improvement initiatives to elevate product standards and customer satisfaction
Leveraged Salesforce, Smart Assist, and Freshdesk to streamline customer interactions and support operations
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Personal Information
- Father's Name: Jagadish Chandra Das
- Date of Birth: 01.10.1997
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Customer relationships manager
NAVI Technology
12.2024 - 01.2026
Customer relationships manager
NAVI Technology
12.2024 - 01.2026
Customer Service Representative
Concentrix
04.2023 - 12.2024
Customer Service Representative
Concentrix
04.2023 - 12.2024
Customer Service Executive
xpheno private limited
05.2022 - 01.2023
Customer Service Executive
xpheno private limited
05.2022 - 01.2023
Customer Service Representative and SME
Tech Mahindra
10.2020 - 04.2022
Customer Service Representative and SME
Tech Mahindra
10.2020 - 04.2022
Higher Secondary - B.Com
Naihati Narendra Vidyaniketan
secondary - undefined
Uttar Garifa Pllimangal High School