Driven Data Analyst with a proven track record at Tata Consultancy Services, enhancing business decisions through expert data analysis and visualization using SQL, Python, and Tableau. Excelled in automating processes, reducing manual effort by 12 hours weekly, Skilled in Microsoft Excel and fostering positive stakeholder relationships.
Overview
11
11
years of professional experience
Work History
Data Analyst
Tata Consultancy Services
01.2014 - 09.2023
Produced monthly reports using advanced Excel spreadsheet functions.
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Used statistical methods to analyze data and generate useful business reports.
Utilized data visualization tools to effectively communicate business insights.
Analyze large datasets using SQL and Python to uncover trends and insights, enabling informed business decisions.
Build interactive dashboards in Tableau to visualize key performance metrics and track KPIs. Assisted in data collection and preprocessing, ensuring data integrity and accuracy.
Developed Excel reports and dashboards for stakeholders to monitor operational metrics.
Conducted market research and competitor analysis to support strategic business planning.
Automated data entry processes, reducing manual effort by 12 Hours per week.
Customer Service Representative
Aegis Limited
06.2012 - 12.2013
Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Increased efficiency and team productivity by promoting operational best practices.
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services