Partha Mazumder
Tech Mahindra
Bengaluru
27
years of professional experience
Strategic Operations Transformation Leader with over 20 years of experience optimizing large-scale operations for Fortune 500 companies across diverse sectors, including healthcare, retail, and technology. As VP and Practice Head at Tech Mahindra, spearheads AI-driven initiatives that enhance productivity, quality, and customer experience. Recognized for developing integrated AI transformation roadmaps and driving enterprise-wide automation adoption in critical operational domains. Results-oriented executive with a proven track record in strategic leadership, operational excellence, and fostering team collaboration, consistently achieving high-impact results in dynamic environments.
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Work History
VP & Practice Head - Digital Operations & Marketing Technology
4 Years 7 Months- Directed comprehensive operations for a $300M+ practice encompassing AI, adtech, martech, analytics, and e-commerce platforms.
- Crafted a comprehensive operations transformation roadmap utilizing AI technologies to support long-term enterprise priorities.
- Led comprehensive analysis and prioritization of AI-driven opportunities, aligning initiatives with core operational domains and enabling functions.
- Oversaw the implementation of AI-driven solutions, addressing and resolving complex business challenges through innovative transformation initiatives.
- Oversaw strategic development of automation roadmaps, focusing on the incorporation of advanced AI technologies to optimize operational efficiency.
- Spearheaded integration of AI and automation programs into business performance management and KPI frameworks, focusing on maximizing value realization.
- Developed and implemented governance structures to guide AI integration and optimize resource allocation.
- Led initiatives for enterprise-scale deployment of successful AI and automation applications, fostering collaboration among various business units and regions.
- Enhanced leadership competencies and bolstered change readiness among global teams to drive AI adoption and reshape operational frameworks.
Sr. Director - Digital Operations & Transformation
3 Years- Managed and executed strategic digital and operational transformations for marquee clients across healthcare, BFSI, and technology, enhancing AI-integrated marketing and operations ecosystems to optimize substantial advertising investments.
- Leveraged advanced AI/ML and GenAI models to transform workflows, resulting in improved operational efficiency and superior output quality.
- Directed the integration of RPA and AI/ML technologies to streamline digital workflows, significantly elevating operational quality and client experience.
- Managed project operations, focusing on metric development and prioritization to enhance efficiency in AI and automation initiatives.
- Created detailed frameworks for transitioning AI and automation initiatives from pilot phases to enterprise deployment, focusing on comprehensive training and performance tracking.
- Facilitated cross-departmental collaboration to implement strategic initiatives that optimize overall operational efficiency.
AVP - Digital Operations & Strategy
1 Year- Managed operational budgets, reporting centralization, segmentation, attribution, and digital commerce performance programs across Media, Retail, and Technology environments.
- Built world-class digital operations teams, vendor governance models, and cross-functional workflows integrating paid, owned, and earned channel operations.
Director - Consumer Marketing, Revenue, Analytics & Marketing Technology
8 Years- Drove measurable improvements in operational throughput, cycle time, and service quality through data-driven workflow optimization and automation.
- Implemented governance, dashboards, SOPs, and escalation models that institutionalized operational discipline and sustained value capture across global teams.
- Enabled platform adoption and optimization across enterprise learning and digital systems through strong implementation and user enablement practices.
- Led cross-functional operating model changes across marketing, technology, and operations to improve cash flow, revenue realization, and CX/quality outcomes.
Manager - Omni-Channel Digital Operations, Insights & Analytics
2 Years- Improved Tesco.com online performance through e-commerce optimization, achieving 10-20% conversion gains, 200% traffic growth, and 26% overall business growth.
- Strengthened direct-to-consumer engagement through omnichannel initiatives focused on digital merchandising, ROI, usability, functionality, and customer relationship development.
Manager - Global E-Commerce Operations, Analytics & Web Management
2 Years- Directed global e-commerce site redesign strategy that increased visits by 50%, engagement by 40%, and user satisfaction by 10%.
- Improved digital campaign performance and lifecycle email marketing through segmentation, raising open rates by 30% and click-through rates by 15%.
Team Manager - Global E-Commerce & Digital Analytics Operations
2 Years- Built and led a 25-member team delivering multi-channel e-commerce strategy that increased web traffic by 63% and contributed $15M in quarterly revenue.
- Expanded international reach, resulting in 60% growth in overseas sales and a 25% increase in customer base.
Manager - Technical Operations & Account Management
2 Years- Established a 30-member technical account management team and supported top eBay and Yahoo clients on marketplace performance, ROI improvement, operational efficiency, and loyalty program adoption.
Technical Consultant - Learning Management Solutions
2 Years- Implemented e-learning and LMS solutions for clients across India and the Middle East, driving a threefold increase in platform usage through strong rollout and adoption practices.
Education
MBA - Computer Information Systems
B.Sc. - Chemistry
Skills
AI operations transformation
Artificial intelligence
Generative AI
Agentic AI
Enterprise AI deployment
Intelligent automation
RPA
Digital operations
Education Certifications
- MBA, University of Kalyani, India
- B.Sc. (Chemistry), University of North Bengal, India
- PMP, PMI, USA
- Data Science & ML, IIT Roorkee
- Digital Transformation, NUS Singapore
- Higher Diploma in Software Engineering, APTECH
- Google Marketing Platform
- Six Sigma
- Krauthammer Leadership Program
- Tech Mahindra AI White Belt
Accomplishments
- Helped position the practice in the Leaders Quadrant in HFS and Everest analyst assessments through differentiated automation, transformation, and delivery capabilities.
- Manage $300M+ in practice revenue across AI, AdTech, MarTech, Analytics, and E-commerce operations for Fortune 500 clients, influencing $1.5B+ in annual advertising spend and supporting $450MM+ in annual client revenue.
- Delivered 250% traffic growth and 30% retention uplift through AI/ML, RPA, CRM workflow optimization, and data-driven campaign operations.
Technical Expertise
Adobe Experience Cloud, Salesforce Marketing Cloud, Google Marketing Platform, Oracle Marketing Cloud, Web analytics, marketing analytics, campaign analytics, data visualization, predictive analytics, customer 360, CDP, CRM, segmentation, personalization, lifecycle enablement, AI/ML, Generative AI, Agentic AI, RPA, intelligent automation, CXM, AdTech, MarTech, e-commerce platforms, dashboards, operational governance
Ai Led Operations Transformation Highlights
- Defined and executed AI-led transformation roadmaps across healthcare, BFSI, retail, and technology operations, consistently delivering value against cost, productivity, quality, experience, and revenue goals.
- Led operating model and workflow redesign programs to embed AI/ML, GenAI, Agentic AI, and RPA into core operational processes, achieving sustained adoption and performance improvements.
- Partnered with multiple Tech CIOs, AI leaders, Product teams, and business owners at EVP/SVP/VP/CxO levels to co-create solutions, govern portfolios, and drive enterprise-scale rollout of AI use cases.
- Established AI governance, funding, and decision-rights frameworks within operations, aligning build–buy–partner choices with business priorities and risk appetite.
Core Skills
AI-led operations transformation, healthcare and RCM-like operations exposure, digital operations, platform operations, data operations, SLA management, process controls, vendor management, operational governance, portfolio prioritization, funding and value tracking, AI/ML, Generative AI, Agentic AI, RPA, intelligent automation, workflow and decision-layer redesign, process optimization, predictive analytics, decision intelligence, pilot-to-scale industrialization of AI use cases, P&L management, value realization, cost reduction, capacity creation, productivity improvement, throughput and cycle-time optimization, revenue uplift, cash acceleration, quality and experience KPIs, business performance management, Cross-functional delivery, operating model design, business requirements definition, success metric design, build–buy–partner decisioning, Tech/Product partnership, enterprise stakeholder management at CxO/EVP/SVP/VP levels, AdTech operations, MarTech operations, CRM, CDP, marketing automation, audience operations, platform onboarding, CXM, KPI dashboards, real-time reporting, customer 360, attribution, operational reporting, cost optimization, service delivery metrics, Digital transformation, P&L management, cross-functional delivery, alliance management, team leadership, succession planning
Timeline
VP & Practice Head - Digital Operations & Marketing Technology
Tech Mahindra
01.2022 - CurrentRead More
Sr. Director - Digital Operations & Transformation
Cognizant Technology Solutions
01.2019 - 01.2022Read More
AVP - Digital Operations & Strategy
MediaCorp Pte
01.2018 - 01.2019Read More
Director - Consumer Marketing, Revenue, Analytics & Marketing Technology
Meredith Corporation
01.2010 - 01.2018Read More
Manager - Omni-Channel Digital Operations, Insights & Analytics
Tesco
01.2008 - 01.2010Read More
Manager - Global E-Commerce Operations, Analytics & Web Management
Dell
01.2006 - 01.2008Read More
Team Manager - Global E-Commerce & Digital Analytics Operations
Hewlett Packard (HP)
01.2004 - 01.2006Read More
Manager - Technical Operations & Account Management
Andale Inc.
01.2002 - 01.2004Read More
Technical Consultant - Learning Management Solutions
WHBS
01.2000 - 01.2002Read More
University of Kalyani
MBA from Computer Information Systems
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University of North Bengal
B.Sc. from Chemistry
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