Partha Protim Bahir
Ramnagar, Digha, Purba Bardhaman
Summary
Dynamic professional with extensive fourteen plus years' experience in HEMM management and team leadership. Proven track record in performance evaluation and root cause analysis, driving significant improvements in service quality. Adept at conflict resolution and business development, consistently achieving organizational goals through strategic planning and effective resource management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dy. Manager-Customer Support
Gainwell Commosales Private Limited
11.2023 - Current
- Project management
- Monitored daily operations and ensured compliance with company policies and regulations.
- Ensuring all KPIs as per contract are in control.
- Successful implementation of M & R process.
- Performance evaluation of machine and the team.
- Guiding team to bring improvement based on performance evaluation.
- Setting the target to achieve the organizational goal.
- Reviewed completed work to verify consistency, quality, and conformance.
- Prepared monthly progress reports detailing achievements against set targets.
- Ensuring all the processes are in the action.
- Encouraging team for RCA for permanent corrective action.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Ensuring availability of all required resource.
- Attending schedule meeting with customer.
- Coordinated with other departments to ensure smooth functioning of activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided necessary technical assistance and advice to subordinates when needed.
- Analyzed business performance data and forecasted business results for upper management.
Jr. Manager-Customer Support
Tata Hitachi Construction Machinery Company Private Limited
12.2021 - 11.2023
- Fleet management.
- Responsible for all maintenance activities of 08 nos. hydraulic excavators (120T class).
- Parts planning and tracking of ordered parts.
- Performing planned major jobs.
- Root cause analysis of premature failures and finding of corrective action
- Implemented innovative processes that improved service quality standards.
- Manpower planning and execution.
- New business generation.
- Daily breakdown reconciliation with the customer.
- Maintaining a record of spare parts and lubricant consumption.
- Checking, testing, and recording all statutory records with respect to HEMM.
- Complying with all safety norms aligned with customer demand.
Sr. Engineer-Customer Support
Gainwell Commosales Private Limited
06.2013 - 11.2021
- Shift management
- Performing planned major jobs.
- Troubleshooting electrical/hydraulic problems of D9R, D10R, 834G.
- Attending shift end meeting with customer.
- Maintaining CAT's Contamination Control standards during maintenance.
- Backlog management
- Identification of potential problems and determination of urgency.
- Identification of parts required to perform backlogs.
- Performing backlogs to repair problems before failure.
- Fleet ownership
- Daily tracking of availability and MTBF of D9R & D10R fleet.
- Performing urgent backlogs in windows of opportunity.
- Support to other site
- Support Noamundi (TATA Steel) branch on September, 2019 by resolving Steering problem of CAT D9R dozer.
- Support Damanjodi (NALCO) branch on December, 2019 by resolving chronic Pivot Shaft oil leakage problem of CAT D11T dozer.
- Continuous Improvement
- Generation of CI ideas.
- Weekly meeting in front of CI board.
- Completion of CI projects designated to the support section team.
Jr. Engineer
Teamlease Services Private Limited
11.2010 - 06.2013
- Shift management
- Preventive maintenance job of Komatsu's trucks, excavators and loaders.
- General repairing of Komatsu's trucks, excavators and loaders.
- Troubleshooting of Komatsu's trucks, excavators and loaders.
- Attending shift end meeting with customer.
- Commissioning Jobs
- Commissioning of PC2000 at Talcher and HD785-7 at Noamundi.
Education
Diploma - Mechanical Engineering
K.G.Engineering Institute
Bishnupur, Bankura, West Bengal01.2009
12th - Scince
Gushkara P.P. Institution
Gushkara, Purba Bardhaman, West Bengal01.2006
10th - General Studies
Gushkara P.P. Institution
Gushkara, Purba Bardhaman, West Bengal01.2004
Skills
- Project management
- Time management
- Troubleshooting
- Problem and parts identification
- Root cause analysis
- Purchasing and planning
- Cost analysis and savings
- Team development
- Performance evaluation
- Conflict resolution
- Team leadership
- Business development
- Data analysis
Certification
- 2024, LCDP level II by Caterpillar University- Web based
- 2019, Dealer Performance Centre (DPC) by Caterpillar University -Web based
- 2018, TCDP level II by Caterpillar University- Web based
Hobbies and Interests
- Cooking
- Biking
Languages
- Bengali
- Hindi
- English
Personal Information
- Date of Birth: 26/06/1989
- Gender: Male
- Marital Status: Married
Timeline
Dy. Manager-Customer Support
Gainwell Commosales Private Limited
11.2023 - Current
Jr. Manager-Customer Support
Tata Hitachi Construction Machinery Company Private Limited
12.2021 - 11.2023
Sr. Engineer-Customer Support
Gainwell Commosales Private Limited
06.2013 - 11.2021
Jr. Engineer
Teamlease Services Private Limited
11.2010 - 06.2013
Diploma - Mechanical Engineering
K.G.Engineering Institute
12th - Scince
Gushkara P.P. Institution
10th - General Studies
Gushkara P.P. Institution
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