Results-oriented Information Security Professional with 2+ years of experience in delivering effective risk management, incident response, and security awareness programs. Proven ability to identify and mitigate security vulnerabilities, ensure compliance, and successfully manage security projects.
Hi, I’m
Partha Roy
Assistant Manager - Information Security
Navi Mumbai
Summary
Overview
16
years of professional experience
8
years of post-secondary education
1
Certification
4
Languages
Work History
TELEPERFORMANCE DIBS
Assistant Manager - Information Security
11.2022 - Current
Job overview
- Conduct regular risk assessments to identify and prioritize vulnerabilities within the IT infrastructure
- Ensure compliance through regular audits of desks, systems, and adherence to regulations
- Develop and deliver security awareness training programs to employees at all levels
- Risk assessment for various client programs: Proactively identify and help mitigate security risks in transitioning and live processes
- Help maintain endpoint security for workstations, including anti-malware, firewalls, and other cybersecurity measures
- Present to Audit committees and Leadership teams on deliverables
- Oversee whistle blower reports and internal investigations concerning ethical code of conduct and information security non-compliance
- Assist in identification of automation opportunities in the processes & support implementation of new processes
- Plan Information Security risk & governance roadmap for the company
- Drive InfoSec initiatives, audits, & governance roadmaps to fortify the company's information security posture, including audits, risk assessments, contract reviews, and access control
TELEPERFORMANCE DIBS
Process Trainer, Mentor
11.2020 - 10.2022
Job overview
- Mentored new Trainers on adult learning principles and effective communication techniques, leading them to create impactful training experiences
- Maintained and updated training materials to reflect current industry best practices and company policies
TELEPERFORMANCE DIBS
Senior Customer Service Specialist, SME, Auxiliary Trainer
11.2017 - 10.2020
Job overview
- Troubleshooted operational challenges for Equifax advisors in real time, resolving their queries and ensuring a smooth workflow
- Led the training of new hire batches to ensure a smooth onboarding experience for a large influx of new employees
PARTHA ROY
Senior Technical Consultant
11.2012 - 11.2015
Job overview
- Provided support to Microsoft Dynamics CRM users facing issues with functionalities, integrations, data access, or system performance
- Partnered with experienced CRM trainers to develop and deliver comprehensive training programs
SUTHERLAND GLOBAL SERVICES
Senior Technical Consultant
11.2011 - 09.2012
Job overview
- Troubleshooted cybersecurity software for Symantec Endpoint Protection users worldwide experiencing issues with installation, configuration, or functionality
- Guided customers through the process of scanning for malware, quarantining identified threats, and removing them safely
WNS Global Services
Customer Service Advisor
01.2010 - 09.2011
Job overview
- Resolved complaints related to travel itineraries, and accommodation options as part of Travelocity's elite Consumer Relations Department
INTELENET GLOBAL SERVICES (SUBSIDIARY OF TELEPERFORMANCE DIBS)
Customer Service Advisor
07.2009 - 01.2010
Job overview
- Liaised with clients to ensure their timely bill settlements for Apria, a healthcare provider owned by Blackstone
Education
Tilak College of Science & CommerceNavi Mumbai, MH
Bachelor of Science from Computer Science
04.2001 - 04.2009
University Overview
Skills
Leadership Training
Certification
Advanced Lean Six Sigma Yellow Belt, Sparen & Gewinn Consulting
Timeline
Advanced Lean Six Sigma Yellow Belt, Sparen & Gewinn Consulting
07-2023
Assistant Manager - Information Security
TELEPERFORMANCE DIBS
11.2022 - Current
Process Trainer, Mentor
TELEPERFORMANCE DIBS
11.2020 - 10.2022
Senior Customer Service Specialist, SME, Auxiliary Trainer
TELEPERFORMANCE DIBS
11.2017 - 10.2020
Senior Technical Consultant
PARTHA ROY
11.2012 - 11.2015
Senior Technical Consultant
SUTHERLAND GLOBAL SERVICES
11.2011 - 09.2012
Customer Service Advisor
WNS Global Services
01.2010 - 09.2011
Customer Service Advisor
INTELENET GLOBAL SERVICES (SUBSIDIARY OF TELEPERFORMANCE DIBS)
07.2009 - 01.2010
Tilak College of Science & Commerce
Bachelor of Science from Computer Science
04.2001 - 04.2009
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