Summary
Overview
Work History
Education
Skills
Languages
Projects
Achievements
Timeline
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Partha Saha

Partha Saha

Bengaluru

Summary

Customer Success Professional with over a decade of progressive experience driving customer adoption, retention, and satisfaction for B2B enterprise clients. Proven expertise in digital transformation, business review, and churn management. Individually managing around USD 6M in ARR, with an average account ARR of USD 75K and the highest among strategic enterprise accounts exceeding USD 500K.

Overview

12
12
years of professional experience

Work History

Customer Success Specialist

Planview Inc.
12.2022 - Current
  • Drove customer retention and growth by analyzing usage activity and internal data in Power BI and Pendo, identifying key trends and planning proactive engagement strategies.
  • Enhanced customer satisfaction (CSAT) by regularly checking in with customers, understanding their evolving needs, and addressing SFDC queries within defined service level agreements.
  • Developed and executed strategic roadmaps and capability assessments to proactively guide and optimize the customer journey for enterprise accounts.
  • Proactively managed churn risk through deep-dive analysis, retention forecasting, and identifying at-risk accounts, implementing timely interventions to safeguard revenue.
  • Tracked and reported critical customer success metrics including Adoption, Usage, Health Checks, and Net Promoter Score (NPS) to key stakeholders.

Customer Success Manager

LogixGRID Technologies Pvt Ltd
02.2018 - 12.2022
  • Translated complex business requirements into actionable IT solutions, leading successful Agile projects for international markets.
  • Managed JIRA backlogs, finalized EPICs and stories, and oversaw integrations.
  • Handled customer renewals, client retention, and regular support, including cross-selling and upselling.

Digital Marketing Head

LogixGRID Technologies Pvt Ltd
01.2016 - 02.2018
  • Developed and implemented comprehensive digital marketing strategies, enhancing brand visibility and lead generation.

Quality Assurance Analyst

Home Credit India Financial Pvt. Ltd
03.2015 - 02.2016
  • Audited sales data and provided training to interns, coordinating with sales agents.

Territory Manager

Wockhardt Ltd.
05.2014 - 01.2015
  • Generated revenue by achieving targets with both existing and new clients.
  • Cultivated customer relationships and developed effective customer engagement strategies.

Sales Intern

ADIDAS India Marketing Pvt. Ltd
05.2013 - 07.2013
  • Analyzed sales and sourcing operations, focusing on forecasting sales volume and streamlining gaps.

Education

Full-time MBA - International Business & Marketing

Mahatma Gandhi University
01.2014

B. Pharm - Bachelor of Pharmacy

Sikkim University
01.2012

Skills

  • Customer success and retention

Adoption strategies, churn management, CSAT, NPS, customer journey mapping, onboarding, renewals management, advocacy programs, cross-selling, upselling

  • Data & Analytics

Business Review, Revenue Forecasting, At-Risk Analysis, Power BI, Google Analytics, Pendo, Gainsight, Salesforce (SFDC)

  • Project & Portfolio management

PPM/ERP/CRM/WMS implementation, SDLC, Agile (Scrum), JIRA, solution design, UAT testing, stakeholder management

  • Technical & Business Acumen

Google Cloud, Integration Gateway, Logistics Consultancy, Digital Transformation, IT Solutions Development, Account Management, Corporate Training

Languages

English, Hindi, Bengali, Assamese

Projects

  • Salesforce and Gainsight integration - Spearheaded the integration of Salesforce and Gainsight to automate customer satisfaction (CSAT) surveys for comprehensive data analysis
  • SFA development and deployment - Led the Sales force automation project and deployed on Google Cloud, enhancing functionalities to meet new market demands.

Achievements

  • Foundation Of Project Management 2021 - Coursera Certified
  • Flow Framework Professional - Planview Certified
  • Digital Transformation - Simplilearn Certified
  • 244 Days A Life - Published Novel (2013)

Timeline

Customer Success Specialist

Planview Inc.
12.2022 - Current

Customer Success Manager

LogixGRID Technologies Pvt Ltd
02.2018 - 12.2022

Digital Marketing Head

LogixGRID Technologies Pvt Ltd
01.2016 - 02.2018

Quality Assurance Analyst

Home Credit India Financial Pvt. Ltd
03.2015 - 02.2016

Territory Manager

Wockhardt Ltd.
05.2014 - 01.2015

Sales Intern

ADIDAS India Marketing Pvt. Ltd
05.2013 - 07.2013

Full-time MBA - International Business & Marketing

Mahatma Gandhi University

B. Pharm - Bachelor of Pharmacy

Sikkim University

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Partha Saha