Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PARTHA SEN

London

Summary

Forward-thinking Senior Manager / Product Consultant with overall 20 years experience, offering 15+ years of success in leading large scale product implementation, QA portfolios, and complex legacy modernization programs across Annuity/ Wealth management/Insurance and Retirements lines of business' in Canada and the US.

Creative Senior Delivery Manager well-versed in implementing multiple Insurance, Wealth and Retirement COTS Products (Navisys/ALIP/OIPA/UNITRAX/DUCK CREEK) providing unique insights in the customer requirements, boosting program's operational efficiency and performance.

High-achieving Product Consultant offering Program management and leadership expertise. Well-versed in market trends, and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents.

Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and customer relationship enhancement.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and processes to achieve excellent results and customer satisfaction.

Accomplished at identifying deficiencies and initiating solutions to problems.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior QA Manager

Cigniti Technologies Canada Inc.
04.2022 - Current
  • Reviewed customer’s requirements to sunset their commercial auto insurance source legacy systems and implement Duck Creek PAS system
  • Migrated Policy data and manual processes from legacy mainframe systems to Duck Creek
  • Managed E2E business validation testing of multiple applications, starting from onboarding of customers/brokers, to new business policy issuance, integration with Billing, Claims, Reporting applications
  • Crated Project Plans with schedules and Risks, assumptions, dependencies and communicated deadlines to complete projects on time
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production
  • Actively listened to customers, handled concerns quickly and escalated major issues to customer leadership teams
  • Identified issues, analyzed information and provided solutions to problems.
  • Trained and guided customer and vendor team members in quality assurance standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Conducted root cause analysis of critical issues and collaborated with development teams for timely resolution, reducing overall defect rates.
  • Managed end-to-end testing efforts for multiple projects, ensuring successful release of robust applications.
  • Enhanced customer satisfaction by ensuring timely delivery of high-quality products through efficient QA management.

QA Portfolio Manager & Lead Product Consultant

Cognizant Technology Solutions
02.2019 - 03.2022
  • Review Manage customer's Annuity / Wealth Legacy Modernization Program business requirements and identify requirements gaps between source legacy systems and target Unitrax application
  • Understand customer’s issues and critical business needs and works in liaison with Business SMEs to finalize end-to-end test requirements ensuring key functionalities work for Segregated funds, Annuities and Guaranteed Interest Certificates (GIC)
  • Establish criteria for each milestone within release road map as means to measure program's progress
  • Provide Unitrax product SME and business consulting support to Customer Operations Team
  • Create Project Plans with schedules and Risks, assumptions, dependencies
  • Cross-team delivery coordination (Tax, Accounting and Operations and IT teams)
  • Assessed vendor products and maintained positive vendor relations.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Developed product documentation/Job-aids to communicate and align key components of upcoming features and products to customer's operations team
  • Defined and analyzed metrics to measure product performance.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
  • Helped identify product gaps and opportunities to improve product position in market.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Built teams to address project goals and objectives for multiple projects.
  • Managed multiple strategic projects with multiple sub-projects or workstreams.
  • Proven ability to develop and implement creative solutions to complex problems
  • Proved successful working within tight deadlines and fast-paced environment.
  • Reduced production defects with thorough review of product requirements and proactive identification of potential issues.
  • Conducted root cause analysis of critical issues and collaborated with development teams for timely resolution, reducing overall defect rates.
  • Developed comprehensive test plans and strategies to address functional, performance, security, and usability aspects of software products.
  • Collaborated with cross-functional teams to drive effective communication and seamless project execution.
  • Managed end-to-end testing efforts for multiple projects, ensuring successful release of robust applications.

Lead Product Consultant - Wealth Management & QA

Cognizant Technology Solutions
01.2016 - 01.2019
  • Managed consolidation of customer's Legacy Admin systems to convert Annuity policies from Vantage-One® administrative system to Oracle Insurance Policy Admin system (OIPA)
  • Review business requirements, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline product implementation processes.
  • Managed large-scale projects and introduced new smart test accelerators, and processes to achieve challenging objectives and delivery schedule
  • Provided business/domain consulting for annuities to ensure no requirement slippage and product correctness.
  • Prepare Project plan registering Risks, Assumptions and dependencies
  • Document automation feasibility and implemented smart test data automation reducing time to market product by 4 months than originally planned
  • Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
  • Assessed vendor products and maintained positive vendor relations.
  • Liaised with clients to develop deep understanding of business needs and current market landscape.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations and hiring to maintain appropriate staffing requirements.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Conducted frequent product demonstrations, showcasing unique capabilities that resonated with prospective clients'' pain points.
  • Liaised with clients to better understand business needs and current market landscape.

Associate Consultant

Tata Consultancy Services
05.2013 - 12.2015
  • Authored Project plans to meet business priorities and deadlines.
  • Updated stakeholders on key milestones for projects.
  • Saved considerable costs by renegotiating outsourcing contracts.
  • Supported clients with business analysis, documentation and data modeling.
  • Drafted new business proposals for IT Product solution strategy for multiple large Insurance customers
  • Liaised with customers, management and pre-sales team to better understand customer needs and recommend appropriate solutions.
  • Developed comprehensive business cases to analyze costs, benefits, ROI of proposed solution strategies, leading to over 30% effort reduction
  • Led resource planning, on boarding/off-boarding
  • Tracked costs and expenses to compare with original budget and identify failure points.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Helped team of 20+ lead consultants optimize efficiency of current systems by conducting training sessions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
  • Created and managed project plans, timelines and budgets.
  • Provided subject matter expertise to cross-functional teams during the development and launch of new products or enhancement projects.

Manager –Business Systems Analysis

Tata Consultancy Services
08.2007 - 04.2013
  • Conducted monthly meetings with Vice Presidents of New business, POS, Claims, Adjustments and IT to review critical production issues, pending IT requests and schedule releases based on budget, compliance and impact analysis
  • Analyzed customer’s critical business needs and work in liaison with IT and business users for support, new product/features enhancements and application problem tickets
  • Ensured delivery against department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule
  • Worked with development teams to identify root cause and resolve issues, update business operations on release schedules and new product enhancements in Navisys (ALIP) sharing Job-Aids
  • Managed new variable annuities products implementation in Navisys FO for customer (AIG SunAmerica) and product enhancements
  • Oversaw daily operations in New Business and Claims to ensure high levels of productivity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Increased customer satisfaction by resolving Product/ business operational issues and providing business workarounds without IT resolution that saved huge costs (30%) for customer
  • Implemented QA best practices (Increased automation, Risk based testing, business process driven testing, reduced cycle time and enforcing QA rigor in program)
  • Developed and enhanced courteous and effective relationships with customer teams, beyond usual customer-vendor engagement model
  • Prepared variety of different job-Aids, reports and training documents to ensure smooth operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.

Functional Lead

Tata Consultancy Services
05.2006 - 07.2007
  • Improved quality processes for increased efficiency and effectiveness.
  • Led end-to-end MortgageServ product testing from Loan Originations to Loan Servicing via Cash management, Escrow administration, Collection, Bankruptcy, Investor Reporting, , Foreclosure, Loss Mitigation
  • Published weekly project dashboards reporting to Customer leadership team and project stakeholders
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed and deployed production support plans and created work instructions and procedures.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Decreased product defects by 35% via implementing stringent quality assurance guidelines and enabling automation

Oracle Apps Techno-Functional Analyst

Tata Consultancy Services
02.2003 - 04.2006
  • Participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.
  • Developed 20+ customized reports and resolved 100+ production issues for existing reports and interfaces in Oracle Inventory, receivables, Purchasing and Order management.
  • Validated Oracle custom reports within test environment to troubleshoot production issues.
  • Participated in weekly meetings with onshore team to understand business requirements, perform gap analysis and translate technical requirements.
  • Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
  • Assembled and participated in requirement-gathering sessions to define and document functional specs, configurations, enhancements and custom reports.

Education

Bachelor of Engineering (B.E) - Computer Science

Manipal Institute of Technology
India

Skills

  • Annuity/ Wealth Management & Insurance products expertise
  • Proven leadership skills including coaching and mentoring employees, strong cross-team collaboration with demonstrable success
  • Data-driven Decision Making
  • Program oversight, Project planning and development
  • Strong business acumen and analytical skills, Problem-solving aptitude
  • Cross-Functional Team Leadership
  • Negotiation and Conflict Resolution
  • Business Analysis
  • Excellent Verbal and written communication
  • Troubleshooting and problem resolution
  • Attention to Detail

Certification

  • AAPA - Associate in Annuity Products & Administration (LOMA)
  • AINS - Associate in General Insurance (AICPCU)
  • Certified Green Belt (Six Sigma)
  • ISTQB Advanced Professional
  • Associate Certification- InsuranceSuite 10.0 Analyst (Guidewire)

Timeline

Senior QA Manager

Cigniti Technologies Canada Inc.
04.2022 - Current

QA Portfolio Manager & Lead Product Consultant

Cognizant Technology Solutions
02.2019 - 03.2022

Lead Product Consultant - Wealth Management & QA

Cognizant Technology Solutions
01.2016 - 01.2019

Associate Consultant

Tata Consultancy Services
05.2013 - 12.2015

Manager –Business Systems Analysis

Tata Consultancy Services
08.2007 - 04.2013

Functional Lead

Tata Consultancy Services
05.2006 - 07.2007

Oracle Apps Techno-Functional Analyst

Tata Consultancy Services
02.2003 - 04.2006

Bachelor of Engineering (B.E) - Computer Science

Manipal Institute of Technology

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