Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Hi, I’m

PARTHA SRIDHARAN

Bangalore
PARTHA SRIDHARAN

Summary

Results-driven business and Delivery Operations leader with a proven track record in managing large-scale Cloud and Application Operations teams. Expertise in business strategy, pre-sales, pricing, and analytics, leading to enhanced operational efficiency and revenue growth. Strong ability to develop profitable strategies and implement ITIL processes, ensuring consistent improvements in business models. Recognized for exceptional interpersonal skills and adaptability in fast-paced environments.

Overview

20
years of professional experience
3
Certification

Work History

Getronics Solutions India Pvt Limited
Bangalore

Head of Public Cloud & Platforms
11.2021 - Current

Job overview

  • Focus Area: Public Cloud, Hybrid Cloud, CloudOps, FinOps, SecOps, DevOps, Orchestration Platforms, Automations, AI/ML tools and integrations, Screen Scrapping Platforms Implementation, Upsell, Revenue, P&L, Capability Center Build, Delivery Center Build, Team Management
  • Delivered platform enhancements and feature releases through strategic roadmaps.
  • Managed and built effective AI/ML platform integrations with third-party systems.
  • Led cross-functional teams to boost platform capabilities and user experience.
  • Maintained vendor relationships for service provision linked to the platform.
  • Identified process improvement opportunities, automation, and cost-saving measures.
  • Collaborated with team members to achieve project objectives and deadlines.
  • Monitored industry trends to stay competitive in platforms and products.

Mindtree Ltd
Bangalore

Director of Cloud Infra & App Operations
09.2010 - 11.2021

Job overview

  • Focus Area: Public Cloud, Hybrid Cloud, Web-Based Application Development and Maintenance, CMS-Based Web Development, Platforms, Automations, AI/ML tools and integrations, Screen Scraping Platforms Implementation, Upsell, Revenue, P&L, Capability Center Build, Delivery Center Build, Team Management.
  • Managed 450+ cloud infrastructure and application development and support services globally.
  • Built 2 Capability and Delivery Centers on both Platforms and Cloud Domain skills
  • Delivered continuous innovation and process improvements to enhance operational efficiency.
  • Managed P&L responsibilities alongside identifying business improvement opportunities.
  • 15+ infra service transitions implemented.
  • Achieved financial objectives through accurate forecasting, budget preparation, and variance analysis.
  • Developed strategic vision for partner and customer enablement initiatives.
  • Defined and tracked KPIs to measure value realization and ROI effectiveness.
  • Cultivated a global mindset by leading and motivating distributed teams across various regions.
  • Managed budgeting processes to allocate resources effectively across departments.
  • Analyzed market trends to inform strategic planning and decision-making processes.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Analyzed data to inform decision-making and strategic direction.

Cybernet Slash Support
Chennai

Senior Support Engineer
11.2009 - 09.2010

Job overview

  • Responsible for a team of 10 members handling escalation calls for Highly technical unresolved problems
  • Maintaining the quantitative metrics.
  • Highly focused on customer experience and average handle time.
  • Mentoring and training agents on the latest issues on a regular basis.
  • Focus Area: SOHO Network Devices, End User Support, Desktop Computers

Sutherland Global Services
Chennai

Subject Matter Expert
09.2005 - 08.2009

Job overview

  • Handling a team of 17 outbound techs, with 2 supervisors.
  • Maintaining the quantitative metrics, such as outbound utilization, on-time callbacks as committed, and contact rate.
  • Ensuring qualitative metrics, like CE, XPR, and quick and permanent resolution.
  • Performance management and evaluation, with a focus on team building.
  • Training needs identification with adequate training, and regular product and policy updates.
  • Strong people management with regular appreciation and building empowerment.

Education

St. Peters Engg College
Chennai

Bachelor of Engineering from Mechanical Engineering
04-2004

Skills

  • Services: CloudOps, FinOps, SecOps, DevOps, AppOps, NoOps
  • Cloud Platform: Azure, AWS, GCP
  • Automated platforms: AI/ML integration, screen scraping, Azure DevOps, OpsRamp, Corestack, CloudBolt, Resolve, Cloudify, Qualys, Blue Prism, and Automation Anywhere
  • Application: Sitecore, SharePoint, Drupal, Teamsite
  • Governance Tool: Confluence, JIRA
  • Packages: Power Query, Power BI, Visio, MS Project
  • People: Capability Building, People Retention, R&R, Team Building
  • Leadership: Strategic planning, Project governance, Decision analysis, Customer relations
  • Revenue: Cloud Solutions, Budget, P&L, Upsell, Contract
  • Behavior: Communication, Listening, Teamwork, Time management, Telephone Etiquette, Cultural awareness

Certification

  • Mindtree certified project manager, 2015
  • Mindtree certified transition manager, 2017
  • Mindtree Certified ITIL Foundation, 2013, 2015, 2017

Accomplishments

  • Getronics:
  • Rated as an outstanding contributor for four consecutive years (2022, 2023, 2024, 2025)
  • Set up a new Cloud and Platforms team from 5 experts in 2021 to 35 or more specialists
  • Built and delivered six platforms (one on AI/ML, orchestration, self-service, cost optimization, self-healing, cloud resource provisioning)
  • Platform automation benefits - 3,750+ man-hours per year (20+ FTE)
  • Mindtree:
  • Outstanding contributor award for eight consecutive years (2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021) - top 5% talent
  • Pillar Award (Legend, Titanium, Platinum Plus, Platinum, Gold, Silver, Bronze (2015, 16, 17, 18, 19, 20, 21) – Top 2% of the employees
  • Built and ramped up the cloud infrastructure and applications operations team from 10 engineers in 2017 to over 450 engineers from 2017 to 2021 for global customers on managed services
  • Responsible for handling managed services for the world’s largest biometric customer on the helpdesk, infra, and application support team – Feb 2011-Nov 2012 – worked with architects and product
  • Handled key accounts (accounting for $25 million yearly business at 65% P&L and 30% growth year on year)
  • Contributed to $12 million cost savings on cloud infrastructure in two years, benefits passed on to the customer through various cloud management platform tools

Timeline

Head of Public Cloud & Platforms

Getronics Solutions India Pvt Limited
11.2021 - Current

Director of Cloud Infra & App Operations

Mindtree Ltd
09.2010 - 11.2021

Senior Support Engineer

Cybernet Slash Support
11.2009 - 09.2010

Subject Matter Expert

Sutherland Global Services
09.2005 - 08.2009

St. Peters Engg College

Bachelor of Engineering from Mechanical Engineering

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