Dynamic administrator with a robust background in academic records management and student services, skilled in optimizing processes to enhance data accuracy and support institutional objectives. Demonstrates a strong commitment to team collaboration and results-driven outcomes, with a proven ability to adapt to evolving needs. Expertise in data analysis, regulatory compliance, and effective communication fosters a reliable and goal-oriented approach. Recognized for cultivating a supportive and efficient work environment that empowers colleagues and drives success.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Assistant Registrar
Tezpur University (Centre for Distance and Online Education)
Tezpur
12.2017 - Current
Handling of all administrative and office management works at Centre for Distance and Online Education, Tezpur University including conduct of semester-end examinations and results of Distance and Online Education across multiple exam centres in Assam.
Coordinating with Question Paper Moderation Committees for all programs, and answer script scrutiny committees, before final result publication.
Actively engaged in the implementation of the INFLIBNET Online Learning Management System and SAMARTH portal for onboarding of Online Programmes and all admissions and result declarations respectively at Centre for Distance and Online Education, Tezpur University.
Successfully rearranged the administrative and student support services in line with the requirements laid down by UGC-DEB for Centre for Distance and Online Education, Tezpur University.
Introduced new examination reforms, such as external observer appointments to exam centers, moderation and scrutiny committee formations
Successfully digitized a large number of student support services, including the admission process, examination-related services, result-related services, and fee payment services.
Introduced SMS-based and the usage of digital media channels for the promotion and publicity of the admission sessions of the Centre, thus leading to a multiple-fold increase in revenue collection and an increase in the number of admissions across different programs offered by the Centre.
Coordinated the management and verification of student records, enhancing data accuracy and streamlining enrollment processes.
Developed and implemented efficient systems for tracking course registrations, improving response times for student inquiries.
Mentored junior staff in best practices for record management, fostering a collaborative environment and increasing team productivity.
Maintained comprehensive documentation of academic policies and procedures, ensuring clarity and consistency across all operational functions.
Served as a liaison between students and academic advisors, facilitating communication for effective degree planning.
Cashier/Customer Service Officer
ICICI Bank
06.2013 - 11.2014
Officer
1 Year 9 Months
Assisted customers with account inquiries and transactions, ensuring accurate and efficient service delivery to enhance satisfaction.
Processed financial transactions, including deposits and withdrawals, maintaining compliance with banking regulations and internal policies.G
Managed cash handling procedures, ensuring accurate reconciliation of cash drawers and minimizing discrepancies.uwa
Educated customers on various banking products and services, fostering informed decision-making and promoting customer loyalty
Education
Master of Business Administration - Finance and Marketing
Tezpur University
Tezpur Assam
07.2017
B.Com (Hons) - Accountancy
Gauhati Commerce College
Guwahati
05.2012
Higher Secondary - Economics, English, Accountancy, Physical Education, Business Studies
Gurukul Grammar Senior Secondary School
Guwahati
07.2009
Matriculation - English, Mathematics, Science, Social Science and Hindi
Maharishi Vidya Mandir
Guwahati
01.2007
Skills
Evaluation process management
References
Dr. Suchibrata Goswami, Faculty of English, CDOE, lisag_in@rediffmail.com, 87209-81305,Tezpur University, Tezpur, Assam, 784028
Dr. Madhusmita, Boruah, Assistant Professor, boruah.madhu@gmail.com, 9365483906, Bhattadev University, Bajali, Assam
Interests
Cooking and Networking
EXTRA-CURRICULAR ACTIVITIES AND ACHIEVEMENTS
Student Chief Coordinator of Departmental Annual Event (SAMPARK 2017)
Volunteered at 31st National Inter University Youth Festival-East Zone 2016
Completed National Cadet Corps Certificate “A” training
Trained in Specialized General Financial Rules
Trained on Government E- Marketplace Procurements
Completed Diploma in Computer Hardware and Microsoft Office Applications
Software
Diploma in Computer Applications
Certificate in Computer Hardware and Applications
Timeline
Assistant Registrar
Tezpur University (Centre for Distance and Online Education)
12.2017 - Current
Cashier/Customer Service Officer
ICICI Bank
06.2013 - 11.2014
Master of Business Administration - Finance and Marketing
Tezpur University
B.Com (Hons) - Accountancy
Gauhati Commerce College
Higher Secondary - Economics, English, Accountancy, Physical Education, Business Studies
Gurukul Grammar Senior Secondary School
Matriculation - English, Mathematics, Science, Social Science and Hindi
Academic Coordinator & Administrative Officer at Chandigarh University, Centre for Distance and Online Education (CU-CDOE)Academic Coordinator & Administrative Officer at Chandigarh University, Centre for Distance and Online Education (CU-CDOE)
Assistant Manager Finance & Account at NMIMS Centre For Distance And Online EducationAssistant Manager Finance & Account at NMIMS Centre For Distance And Online Education