Partha Saradhi GGPC
Hyderabad
Summary
Training Manager with over 11 years of experience in developing and implementing effective training programs in banking and insurance sectors. Proven ability to enhance team performance and drive process improvements through targeted talent development initiatives. Skilled in stakeholder collaboration to ensure training aligns with business objectives, utilizing innovative methods for engaging learning experiences. Strong leadership and communication capabilities support a focus on measurable training outcomes that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Training Manager
Axis Bank
Hyderabad
07.2021 - Current
- Facilitated training sessions and workshops on banking products, enhancing participant engagement.
- Developed and maintained annual training calendar, aligning with business priorities through coordination with stakeholders.
- Oversaw design and development of training materials and resources to achieve learning objectives.
- Monitored and evaluated training effectiveness, implementing adjustments to improve outcomes.
- Provided coaching and support to virtual relationship managers, boosting their skills and performance.
- Tracked and reported training metrics and KPIs to assess program impact and ROI.
- Collaborated with HR and department managers to identify talent development opportunities.
- Researched industry trends and best practices to incorporate emerging technologies in training.
Senior Relationship Manager
PNB MetLife Insurance India Ltd
Hyderabad
05.2019 - 02.2021
- Identified training needs through regular visits to partner branches and planned relevant training sessions.
- Conducted trainings based on a predefined calendar and emerging requirements.
- Trained Relationship Managers to assess clients’ life insurance needs and present suitable solutions.
- Supported Relationship Managers in joint client calls to enhance sales effectiveness.
- Fostered strong relationships with partners to facilitate seamless business operations.
- Monitored performance metrics for all assigned Relationship Managers to drive improvement.
- Served as primary contact for all training-related inquiries and issues.
Corporate Account Manager
TATA AIA
Hyderabad
05.2018 - 05.2019
- Executed training strategies to align with business goals and improve performance for sales and service teams.
- Demonstrated expertise in investment products, insurance, and banking solutions.
- Enhanced customer experience through focused NPS improvement initiatives.
- Fostered strong stakeholder management and collaboration with business leaders.
- Leveraged hands-on knowledge of branch banking, compliance, and audit requirements.
- Increased product penetration through effective sales enablement techniques.
- Conducted data-driven analysis, MIS reporting, and facilitated business reviews.
- Recognized for leadership excellence and team development within banking and insurance.
Team Lead for Sales
Intelnet
09.2017 - 02.2018
- Facilitated orientation for new sales officers on SBI Credit Cards and insurance sales processes.
- Developed tailored coaching plans and organized drive-alongs with managers.
- Identified training needs via observation of sales interactions and analysis of results reports.
- Maintained resources on policies and procedures to boost individual performance.
- Delivered targeted coaching and training sessions to enhance sales effectiveness.
- Created innovative training approaches, integrating support into daily operations.
- Recommended budget allocations and monitored expenditures to meet training financial goals.
Customer Relationship Manager
ICICI Lombard GIC Ltd
11.2014 - 09.2017
- Trained new hires and updated existing team members on process and policy changes.
- Facilitated integration of content using hands-on materials, feedback sessions, and multimedia.
- Managed floor operations and handled customer escalations to maintain service quality.
- Resolved customer queries while adhering to expected quality standards.
- Provided clear summaries to relevant areas for unresolved queries, prioritizing as necessary.
- Assisted Team Leader in generating Quality/AHT data reports for team performance analysis.
- Handled calls, emails, and chats regarding General Insurance products, resolving issues and cross-selling.
Education
MBA -
Siddhartha Institution of Eng & Tech
Hyderabad 06-2014
B-Tech -
Bharat Institute of Eng & Tech
Hyderabad05-2012
Skills
- Employee training and development
- Customer relationship management
- Training development
- Sales strategy
- Data analysis
- Performance monitoring
- Stakeholder engagement
- Regulatory compliance
- Team building
- Problem solving
- Leadership development
- Performance assessment and evaluation
- Instructional design
- Relationship management
- Customer service
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Training Manager
Axis Bank
07.2021 - Current
Senior Relationship Manager
PNB MetLife Insurance India Ltd
05.2019 - 02.2021
Corporate Account Manager
TATA AIA
05.2018 - 05.2019
Team Lead for Sales
Intelnet
09.2017 - 02.2018
Customer Relationship Manager
ICICI Lombard GIC Ltd
11.2014 - 09.2017
MBA -
Siddhartha Institution of Eng & Tech
B-Tech -
Bharat Institute of Eng & Tech
Similar Profiles
Lakshay SharmaLakshay Sharma
Deputy Manager at Axis Bank (On Payroll Of Axis Bank)Deputy Manager at Axis Bank (On Payroll Of Axis Bank)
Preethi VPreethi V
Relationship Associate at Axis Bank - Axis Max Life InsuranceRelationship Associate at Axis Bank - Axis Max Life Insurance
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
ANIL BASAKANIL BASAK
Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)Sales Manager at Axis Max Life Insurance Co. LTD With (AXIS BANK)
Suresh BhumireddySuresh Bhumireddy
Technical Specialist at Bosch Global Software TechnologiesTechnical Specialist at Bosch Global Software Technologies