PARTHASARATHI KAMBLE
Pune
Summary
Dynamic customer support professional with a proven track record at Johnson Controls, excelling in issue resolution and client engagement. Skilled in Salesforce and analytical problem-solving, I enhance service quality through effective communication and mentorship. Committed to continuous learning and delivering exceptional support, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Support Associate - Global Sales Support COE
Johnson Controls (India) Private Limited
02.2021 - 01.2026
- Handled all cases to ensure prompt completion of quotation generation.
- Conducted thorough self-checks on quotations before submission to clients.
- Collaborated with design engineers to ascertain client requirements effectively.
- Developed application for creating quotations, enhancing efficiency for design engineers.
- Monitored Salesforce for incoming case statuses, allocating tasks between design and estimation teams.
- Confirmed closure of case statuses in Salesforce for accurate tracking.
- Communicated case progress and requirements with national account manager via Salesforce Chatter.
- Managed shared folder for real-time updates on case statuses.
Senior customer support executive
DBS (HCL)
11.2017 - 01.2020
- Resolved customer queries and transaction disputes, ensuring account holder satisfaction.
- Addressed escalated calls efficiently, maintaining high satisfaction levels.
- Monitored calls during shifts, delivering constructive feedback to improve service quality.
- Mentored and guided team members to improve individual performance and skills.
- Supported new team members during on-the-job training, offering comprehensive floor support.
- Conducted regular briefings to ensure alignment with company policies and updates.
- Managed resolutions of queries from social media platforms, enhancing customer engagement.
- Coordinated with the tech team to test applications thoroughly, ensuring seamless functionality.
Inside sales executive
Sunbrio Pvt. Ltd
11.2014 - 07.2016
- Sold design registration, trademark, and copyright services to new clients in US region.
- Engaged with leads from Zoho CRM to convert inquiries into sales opportunities.
- Executed sales strategies to enhance service offerings. through strategic communication and relationship-building efforts.
- Consulted clients on company registration processes to ensure compliance and efficiency.
- Conducted follow-up communications on registration progress to improve client satisfaction.
- Prepared and sent registration documents to clients for timely processing.
Education
B.B.A. -
Symbiosis center for management studies
Skills
- Senior support executive
- International voice support
- Chat and email support
- Attention to detail
- Service orientation
- Willingness to learn
- Microsoft Office proficiency
- Internet applications knowledge
- Decision-making ability
- Analytical skills
- Bank account transaction knowledge
- Finacle expertise
- Issue investigation skills
- Independent work capability
- Banking transaction knowledge
- Banking issue resolution
- Financial loss management
- Follow-up techniques
- Escalation handling expertise
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Customer Support Associate - Global Sales Support COE
Johnson Controls (India) Private Limited
02.2021 - 01.2026
Senior customer support executive
DBS (HCL)
11.2017 - 01.2020
Inside sales executive
Sunbrio Pvt. Ltd
11.2014 - 07.2016
B.B.A. -
Symbiosis center for management studies