Parthasarathy Shekar

• Heading a team of 32 in Support, which handles Chats, Calls and emails.
• Handling a team of 8 for revenue ops reporting who work on getting the reporting out to the finance team.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Developed new employees and on-going performance assessment of current employees.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Handling a team for "Retention" which is currently a team of 4 and which could be scalable to a 100 FT.

• Effectively lead, manage and oversee a team of 16 in AR, 7 with Billing and 8 more with support.
• Management of the day to day operations of allocating, receipting and reconciling accounts.
• Overview tickets on the dashboard and assign them to the specific agent.
• Optimizing existing finance teams, systems and processes to achieve strategic goals.
• Being a key driver and initiator of system and process improvements.
• Assisted higher management (on-site & off-site) in defining and implementation of global finance strategy
• Handling about 250 accounts totaling to about $5mil.
• Reviewing and advising team members on collections strategies, making sure to keep a check on TAT,FCR and accuracy( Billing and support ) only.
• Also train new team members and make sure that they come up the curve.

• Assessed month end book closure - posting accruals, amortizing prepayments and balance sheet substantiations
• Performed reconciliation between the sub-system (JDE, ByD & Global Report) and general ledger
• Certified the account balances that were owned by finance systems on a monthly basis
• Responded to queries from users and Auditors
• Worked closely with other Area Finance Controllers, both in Singapore and globally, as well as with other divisions
• Conducted various testing/validations in UAT for enhancements/upgrade the SAP ByD application
• Performed year end testing to assess potential impact and resolved the same by raising change request with the support of IT/Project Team
• Ensured the team was consistently meeting/exceeding expectations in achieving set targets, KPIs & SLAs
• Maintained documentation on various controls to provide evidence for SOX and other audits
• Provided functional SME input for the regional finance operations supporting the line finance and business partners
• Implemented standardized processes across systems to manage platform security, reconciliation, and component monitoring and rule maintenance
• Monitored the financial platform availability and performance to meet with the performance level agreement
• Created holistic OTC solutions which improved cash flow; monitored and flagged revenue leakages by stopping leakage throughout OTC process from lost opportunities on orders/sales
• Provided assistance in month-end closing process for Accounts Receivable; prepared periodical Debtors Aging Trial Balance Report and month end AR reports
• Adhered to SLA & quality norms; tracked improvements in productivity & quality
• Enhanced customer satisfaction by effectively resolving queries pertaining to invoices, orders, so on
• Administered end-to-end application of cash to accounts receivable ledger and provided alerts to Treasury Dept. on cash flow deviations impacting the factoring program
• Developed weekly ageing reports for review by senior management

· Administered a global team of 7 RGFTEs for North Americas and EMEA across market segments

• Rendered consulting and support services (liaison) to on-site Directors, Managers & Client Finance Heads for US $400M portfolio
• Assisted higher management (on-site & off-site) in defining and implementation of global finance strategy
• Gained recognition for re-engineering and transitioning the Key Accounts Portfolio from New York to India and for stabilizing the process and standardizing it across the key account port-folios
• Calculating the DSO, Delinquency and Bad Debts for my client.
• Conferred with 5 Operational Excellence Awards across towers
• Recognized for recovering $5M in bad debt write-offs, increasing Cash Collection as well as reducing DSO & Delinquency

• Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
• Conducted targeted tax research to facilitate informed project planning and compliance efforts.
• Assisted managers in planning and execution of short-term and longer term goals and objectives.
• Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
• Prepared income tax return forms for corporations, partnership firms and small businesses.
• Prepared income tax return forms for corporations, partnership firms and small businesses.
• Provide accounting services to individuals and businesses with a wide range of Tax and financial services aiding using the preparation of corporate tax statements.
• I have worked on Form 5471 and other international forms.
• Preparation of Financial reports with detailed analysis and maintain adequate work papers to support under audit.,