PARTH GHADIALI

Leading a team of 3 Senior Channel Team Leads, 2 Channel Team Leads, 400+ UTR & fleet of 1200+ Delivery Associates across 8 high volume stations of Pune in 3 different operation formats. Driving key zonal projects for West zone for 600+ stations & delivering the best in class results as the project owner. Partnering with 21 Delivery Service Partners to run the day to day Station & Out On Road operations across the territory while maintaining channel quality with timely intervention to improve performance of low performing nodes and partners.

• Partnering with cross functional teams to drive process excellency. i.e Human Resources, Learning and Development, Loss Prevention, Finance, Program Managers, Customer Service, Service Partners, etc.
• Developing existing service partners & to manage peak variations & on-boarding new service partners as per business requirements basis expansions.
• Crucial role in external issue handling & contingency management to take right & timely decisions.
• Key stakeholder in launching new high volume delivery stations in different formats.
• Coaching & Mentoring the new CRMs, CTLs & Interns to shape up future leaders.
• Building mechanisms to establish sustainable & well structured process flows.
• Demonstrated leadership skills in managing projects from concept to completion.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Demonstrated strong organizational and time management skills while managing multiple projects
• Developed strong communication and organizational skills through working on group projects
• Identified issues, analyzed information and provided solutions to problems

Partnering with 12 Delivery Service Partners to run the day to day Station & Out On Road operations across the territory while maintaining channel quality with timely intervention to improve performance of low performing nodes and partners. Raising the bar on Safety, DA's experience and Customer experience.

• Partnering with cross functional teams to drive process excellency. i.e Human Resources, Learning and Development, Loss Prevention, Finance, Program Managers, Customer Service, etc.
• Building capability of service partners & to manage peak variations & on-boarding new service partners as per business requirements.
• Field visits, coaching & connect with team on improving performance & relationship management.
• Setting expectations & goals for continuous process improvement
  while working on stretched targets.
• Acting as the custodian of the processes & SOPs for the Delivery
  Programs, Station Operation & Fleet. Consistently challenging and innovating to improvise the existing ones. Providing out of the box solutions for to enhance quality standards, reduce waste, and
  eliminate unnecessary work with right mechanisms.
• Ensuring new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Performing continuous process evaluation to ensure sustainability.

Leading a team of 225+ members via multiple channels at the Last Mile Delivery Station in Pune. Responsible for fulfilling customer promises within the timeline while taking care of organizational standards & compliances into consideration. Strong inclination towards Training & Development of team.

• Responsible for the overall Station Management & KPI delivery.
• Delivering results while insisting on highest standards to fulfill customer promises.
• Training & Development of team members as per required areas of opportunities.
• Successful execution of new processes & pilot launches.
• Planning for peak volumes while collaborating with other departments for support.
• Contingency management with effective results.
• Data management & metrics analysis at territory level.
• Innovative team engagement initiatives & activities for team bonding & motivation.

Designations:

• District Manager (Jan’16 to May’17)
• Deputy District Manager (Jan’15 to Dec’15)
• Restaurant Manager (Apr’13 to Dec’14)
• Trainee Restaurant Manager (Jun’12 to Apr’13)

An expedited career progression to a District Manager with multiple promotions over a span of 3 years with an exposure in operations in 4 different cities (Mumbai, Vadodara, Surat & Ahmedabad). The last assignment involved end to end operations management of 8 restaurants and a team of 200+ members.

• Responsible for the overall Business operations of the allocated restaurants according to Domino’s Pizza operational standards and run profitable business as a SBU model.
• Majority of time is spent in training, leading, guiding and coaching the team to meet Customer expectations, achieving both bottom and top line objectives by the guiding principles of Domino’s Vision and Mission.
• Responsibility to conduct audits and ensure SOP Compliance.
• Driving NPS for Delivery & Dine-in parameters for Gujarat & West Rajasthan circle.
• P&L Management, Food Cost Management, Indenting, Manpower Planning.