Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile professional with 11+ years of professional experience, including 6+ years in Amazon, Last Mile Leadership role & 5 years in Domino's Pizza India Ltd. across multiple roles & job natures. Proficient in leading Projects, Delivery Channel Development, Logistics Operation Management & QSR Operations Management successfully.
Leading a team of 3 Senior Channel Team Leads, 2 Channel Team Leads, 400+ UTR & fleet of 1200+ Delivery Associates across 8 high volume stations of Pune in 3 different operation formats. Driving key zonal projects for West zone for 600+ stations & delivering the best in class results as the project owner. Partnering with 21 Delivery Service Partners to run the day to day Station & Out On Road operations across the territory while maintaining channel quality with timely intervention to improve performance of low performing nodes and partners.
Partnering with 12 Delivery Service Partners to run the day to day Station & Out On Road operations across the territory while maintaining channel quality with timely intervention to improve performance of low performing nodes and partners. Raising the bar on Safety, DA's experience and Customer experience.
Leading a team of 225+ members via multiple channels at the Last Mile Delivery Station in Pune. Responsible for fulfilling customer promises within the timeline while taking care of organizational standards & compliances into consideration. Strong inclination towards Training & Development of team.
Designations:
An expedited career progression to a District Manager with multiple promotions over a span of 3 years with an exposure in operations in 4 different cities (Mumbai, Vadodara, Surat & Ahmedabad). The last assignment involved end to end operations management of 8 restaurants and a team of 200+ members.
Lean Excellence Program, Amazon
Propel+ MAnagerial Excellence, Amazon
Lean Excellence Program, Amazon