PARTHIBAN G P

RPA Control Room (Technical Support & Maintenance)

• Handling 50 plus Automated process in production environment.
• Deployment of Automated Process into production from Development.
• Performed root cause analysis to detect defects across applications in production systems.
• Resolved technical issues with prompt troubleshooting and root cause analysis.
• Monitoring, Scheduling and Maintenance of 100 plus bots.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Worked varied hours to meet seasonal and business needs.

• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Manual processing of 100 plus Claims request, Coverage changes, Cancellation requests, Underwriting and Customers request for policy changes.
• Expert in Property and Casualty Insurance - US
• Maintaining daily and monthly reports of production environment.
• Team handling and maintaining SLA of Project.