Parth Naik
Customer Service Executive
Kharvasa Surat
Summary
Dynamic, results-oriented professional seeking a challenging role within a forward-thinking firm that fosters growth and development. Expertise in delivering exceptional customer service and ensuring satisfaction through unmatched support and tailored solutions. Committed to leveraging a diverse skill set to enhance operational efficiency and contribute to the overall success of the organization. Passionate about continuous improvement and eager to embrace opportunities that promote personal and professional advancement.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Executive
Nippon Life India Assest Management Company
09.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Executive
Kotak Securities
03.2024 - 08.2024
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
SSC -
SHREE VASISTHA VIDHYALAYA
SuratHSC -
SHREE VASISTHA VIDHYALAYA
Surat, IndiaBBA - Marketing
VNSGU- Vidhyabharti Trust Collage of Bba&bca
Bardoli, IndiaMBA - Marketing
Sarvajanik University- S.R. Luthra Institute of Management
Surat, IndiaSkills
Customer service
Active listening
Time management
Task prioritization
Complaint resolution
Certification
NISM-Series-V-A: Mutual Fund Distributors Certification
Timeline
Customer Service Executive
Nippon Life India Assest Management Company
09.2024 - Current
NISM-Series-V-A: Mutual Fund Distributors Certification
08-2024
NISM-Series-VIII: Equity Derivatives Certification Examination
08-2024
Sales Executive
Kotak Securities
03.2024 - 08.2024
SSC -
SHREE VASISTHA VIDHYALAYA
HSC -
SHREE VASISTHA VIDHYALAYA
BBA - Marketing
VNSGU- Vidhyabharti Trust Collage of Bba&bca
MBA - Marketing
Sarvajanik University- S.R. Luthra Institute of Management