PARTH SARATHI RAY
Delhi
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Hardworking professional with focus on identifying new business opportunities and building strong client relationships. Adept at market analysis, developing strategic partnerships, and driving revenue growth through innovative sales techniques. Experienced in managing cross-functional teams and delivering tailored solutions to meet client needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Manager
Alpsec Technology Pvt. Ltd
BENGALURU
08.2024 - Current
- Developed and executed strategic plans to achieve business growth targets, and expand the customer base.
- Identified new market opportunities and created tailored approaches for client acquisition.
- Managed the full sales cycle, from lead generation, prospecting, negotiation, and closing.
- Built and maintained strong, long-lasting relationships with clients, and key stakeholders.
- Conducted market research, and competitive analysis to inform strategic decision-making.
- Collaborated with marketing, product, and operations teams to align business development efforts.
- Prepared and delivered compelling business proposals, presentations, and pitches.
- Negotiated contracts, pricing, and service agreements to maximise revenue and profitability.
- Tracked performance metrics, analysed results, and reported insights to senior management.
- Led and mentored junior business development executives to enhance team performance.
- Represented the company at industry events, trade shows, and networking conferences.
- Built and maintained strong client relationships to drive customer retention, and loyalty.
- Negotiated and closed business deals, ensuring mutually beneficial agreements.
- Developed business plans to establish revenue and growth.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Closed long-term agreements through skilful negotiation.
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Produced clean, error-free newsletters and social media posts to share current sales information.
Sales Executive & Account Manager
TBot Techno Systems Pvt. Ltd
Bengaluru
03.2023 - 07.2024
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Developed and maintained relationships with key clients to ensure repeat business.
- Identified opportunities for cross-selling additional products and services.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Coordinated with other departments to ensure timely delivery of orders.
- Generated new sales leads through cold calling and networking activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Greeted customers to determine wants or needs.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Researched competitors' products, prices, and sales techniques.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Customer Service Executive
HCL TECH in PEARSON PROJECT (DPO)
Greater Noida
09.2020 - 11.2022
- Responsible for assisting students throughout formal test-taking procedures including an entrance test for online exam like SAT, AWS, CISCO or GRE.
- Collaborate with legal and compliance teams to manage regulatory reporting obligations.
- Conduct training sessions to enhance awareness of data protection policies and practices.
- Guiding the procedure and as a Proctor my work was to examine their through Pearson site Online.
- Assess and monitor data protection practices of third-party vendors and partners.
- Utilized curriculum with life-based approach.
- Communicated with instructors regarding any irregularities or discrepancies discovered during proctoring duties.
- Provided assistance with technical issues related to online exams when necessary.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Customer Service Excellence: Demonstrates a strong commitment to providing exceptional customer service.
- Responds promptly to customer inquiries, resolves issues effectively, and ensures customer satisfaction.
- Active Listening: Actively listens to customer concerns and inquiries, demonstrating empathy and understanding.
- Seeks clarification when necessary and ensures customers feel heard.
- Problem-Solving Skills: Analyzes customer issues systematically and finds effective solutions.
- Demonstrates a proactive approach to identifying and resolving customer challenges.
- Product and Service Knowledge: Possesses in-depth knowledge of products or services offered.
- Keeps abreast of updates and changes, ensuring accurate and up-to-date information for customers.
- Adaptability: Adapts quickly to changes in processes, products, or customer needs.
- Maintains a flexible mindset to handle various situations with composure.
Education
Diploma - Computer Science Engineering & Technology
OXFORD COLLEGE OF ENGINEERING
BangaloreSkills
- Promoting products
- Sales recommendations
- Well-organised
- Reliable
- Setting up displays
- Restocking shelves
- In-store customer support
- Store loyalty enhancement
- Performance-driven
- Connecting with customers
- Driving sales
- Proactive
- Sales leadership
- Meeting targets
- Exceeding targets
- Strategic approaches
- Lead generation
- Product demonstration
- Problem-solving
- Problem resolution
- Relationship building
- Time management
- Team collaboration
- Closing techniques
- Product and service sales
- Product management
- Pricing
- Customer relations
- Relationship selling
- Cold-calling
- Closing sales
- Complex problem-solving
- Budget management
- Sales planning
- Report writing
- Project management
- Performance evaluations
- Strategic partnerships
- Salesforce management
- Business development
- Decision-making
- Friendly attitude
- Positive attitude
- Leadership
- Organizational skills
- Flexibility
- Adaptability
- Interpersonal communication
- Expense reporting
- Relationship development
- Relationship Management
- Sales and market development
- Willingness to learn
Certification
Certification of Salesforce Administrator
Languages
- Odia, First Language
- English, Proficient (C2)
- Hindi, Proficient (C2)
Chat GPT & AI Expert
- ChatGPT Expert: Design, fine-tune, or customize ChatGPT for specific businesses (like customer service bots, teaching assistants, marketing content generators). Create prompt libraries and templates for better and faster outputs. Build chatbots integrated into apps, websites, or systems. Train users and teams on how to use ChatGPT more effectively. Research and implement ways to improve conversations — making them sound more human or more brand-specific.
- AI Expert: Develop AI models (machine learning, deep learning, etc.). Work on AI strategy for businesses — where and how to apply AI to automate or enhance processes. Data preparation — cleaning, labeling, and feeding the right data to AI systems. Build intelligent systems (recommendation engines, predictive analytics, fraud detection, etc.). Stay updated and help companies adapt to the fast-moving AI ecosystem (new tools, regulations, ethics).
Timeline
Business Development Manager
Alpsec Technology Pvt. Ltd
08.2024 - Current
Sales Executive & Account Manager
TBot Techno Systems Pvt. Ltd
03.2023 - 07.2024
Customer Service Executive
HCL TECH in PEARSON PROJECT (DPO)
09.2020 - 11.2022
Diploma - Computer Science Engineering & Technology
OXFORD COLLEGE OF ENGINEERING
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