Microsoft Excel
Partick Kumar
Customer Support
Ratia
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
Teleperformance Global Solutions Private Limited
Bangalore
07.2022 - Current
- Provided Product related information, policies to customers and resolved customer escalations by using active listening and probing techniques in record time to achieve 95% customer satisfaction.
- Described product and service details to customers to provide information on benefits and advantages.
- Adherence to guidelines and procedures when providing solution to customers and Documenting all calls with regards to inquires accurately.
- Researched critical issues in the system, asking open-ended questions, and determining root causes of problems to escalate critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Made reasonable procedure exceptions to accommodate unusual customer requests and Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Client Servicing Manager
Tycoon Events and Promotions Private Limited
Mohali
08.2020 - 06.2022
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Assistant Manager - Client Servicing
Insta Exhibitions Private Limited
Gurugram
08.2019 - 07.2020
- Analyzed business processes to identify cost savings and operational efficiencies.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Supported financial director with special projects and additional job duties.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day business development operations.
Assistant Manager - Client Servicing
Tycoon Evenats and Promotions Private Limited
Mohali
01.2016 - 07.2019
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Developed strategic plans for day-to-day operations department.
- End to end Project management
Senior Executive - Client Servicing
Tycoon Events and Promtions Private Limted
Mohali
07.2013 - 12.2015
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
- Kept detailed records of daily activities through online customer database.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
- Generated advertising brochure for vendor use.
- Negotiated prices, terms of sales and service agreements.
Education
Bachelor of Technology - Computer Science
University Institute Of Engineering And Technology
Rohtak 08.2009 - 06.2013
Skills
Issue escalation
undefinedAccomplishments
- Boosted customer call intake from an average of 55 daily calls 65 calls by asking open-ended questions and making effective suggestions.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Explained policies on product returns in great detail, reducing repeat calls by 20%.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Software
Microsoft Pwerpoint
Gsute
Zoho CRM
Interests
Movies
Technology Updates
Science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Executive
Teleperformance Global Solutions Private Limited
07.2022 - Current
Client Servicing Manager
Tycoon Events and Promotions Private Limited
08.2020 - 06.2022
Assistant Manager - Client Servicing
Insta Exhibitions Private Limited
08.2019 - 07.2020
Assistant Manager - Client Servicing
Tycoon Evenats and Promotions Private Limited
01.2016 - 07.2019
Senior Executive - Client Servicing
Tycoon Events and Promtions Private Limted
07.2013 - 12.2015
Bachelor of Technology - Computer Science
University Institute Of Engineering And Technology
08.2009 - 06.2013
Similar Profiles
Yash ShahYash Shah
Customer Success Specialist at Teleperformance Global Business Private LimitedCustomer Success Specialist at Teleperformance Global Business Private Limited
Sakshi SharmaSakshi Sharma
Customer service associate at Teleperformance Global Business Private LimitedCustomer service associate at Teleperformance Global Business Private Limited
Aajad BediAajad Bedi
Technical Support Executive at Teleperformance Global Business Private LimitedTechnical Support Executive at Teleperformance Global Business Private Limited
Ravi KumarRavi Kumar
Manager at Punjab And Sind BankManager at Punjab And Sind Bank
Pritpal SinghPritpal Singh
Administrative Assistant at Mother Chhankaur Convent SchoolAdministrative Assistant at Mother Chhankaur Convent School