Parul Anand
Gurugram
Summary
Skilled Assessment Specialist with background in both educational and corporate settings. Possess strong knowledge of various assessment types, including formative, summative, diagnostic, and benchmark assessments. In previous roles, have contributed to improved learning outcomes and business strategies through insightful evaluation measures. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Assessment Specialist
Firstsource Solutions Pvt Ltd.
Gurugram
10.2025 - Current
- Managed team of analysts to ensure accurate score evaluations.
- Collaborated with cross-functional teams to identify scoring requirements.
- Facilitated workshops to align team understanding of scoring criteria.
- Reviewed assessment results to identify areas of improvement or potential issues with scoring accuracy.
- Generated detailed reports summarizing assessment results for internal use or external distribution.
- Ensured that all assessments were scored according to established timelines and deadlines.
- Managed a team of scorers, providing guidance and feedback throughout the scoring process.
- Conducted regular meetings with scorers to review performance metrics, discuss challenges, and provide additional support as needed.
- Maintained accurate records of all tests completed by scorers, including raw data, final scores, notes and comments made during reviews.
Internationally Certified Assessment Specialist
Firstsource Solutions Pvt. Ltd
Gurugram
01.2025 - 09.2025
- Verified and recorded test scores according to established procedures.
- Trained new scorers on proper techniques for scoring assessments.
- Scored tests with accuracy and objectivity in accordance with standardized guidelines.
- Reviewed assessment protocols, policies, and procedures prior to each assignment.
- Researched best practices related to test scoring services, including methods for improving accuracy and efficiency.
- Developed strategies to improve the accuracy and reliability of scoring processes.
- Collaborated with other scorers to maintain a consistent approach to scoring tasks.
- Adhered to strict timelines for completing assigned scoring tasks.
Academic Head
Centre for Success
Chandigarh
09.2023 - 10.2024
- Developing and implementing effective strategies to optimize operational performance.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Creating reports on operational activities, performance metrics and customer feedback.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Implemented new operational procedures, resultingin an increase in process efficiency.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Maintained positive working relationship with fellow staff and management.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated staff recruitment, training, and performance evaluations to enhance team effectiveness.
Academic Head
Raffles Educity
Chandigarh
01.2022 - 08.2023
- Efficiently managing all three branches for academic perspectives.
- Supervised faculty members and evaluated their performance in teaching, research, and service activities.
- Conducted regular meetings with faculty to discuss academic issues and develop strategies to improve student learning outcomes.
- Recruited qualified faculty members from a variety of sources, such as job postings websites.
- Designed comprehensive assessment plans that measure student learning outcomes against established goals.
- Analyzed data on enrollment trends in order to identify areas needing improvement or additional resources.
- Prepared reports using academic or institutional data and information.
- Provided assistance to faculty by teaching classes, conducting orientation meetings, and scheduling events.
- Collaborated with teachers to understand and improve classroom conditions.
- Planned, administered, and controlled budgets.
- Recruited, hired, and oriented departmental staff.
- Directed activities of admissions, registration, and career services departments.
- Developed curricula and recommended curriculum revisions to improve student learning outcomes.
- Established relationships with key clients, while maintaining the existing customer base.
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
Assistant Professor (English& Soft Skills)
Centre for Success
Chandigarh
08.2019 - 07.2021
- Training students for various language proficiency exams: CELPIP, IELTS (Academic & General Training), PTE, CAEL, and CE in both Online and Offline mode.
- Course Development
- Website Content Development for various courses.
- Developed and conducted training programs for soft skills, such as communication, collaboration, problem solving, decision making, and leadership.
- Facilitated group exercises to encourage participants to share experiences and best practices related to soft skills.
- Designed and implemented interactive activities to promote team building among employees.
- Assessed employee strengths and weaknesses in areas of soft skills through one-on-one interviews.
- Advised senior management on changes needed in curriculum design or assessment methods for better results.
- Attended professional development workshops and seminars related to teaching English language effectively.
- Developed and implemented lesson plans to teach English language to students of different ages.
- Conducted assessments, evaluations, and provided feedback on students' progress in learning the English language.
- Organized activities for students to practice their speaking, reading, and writing skills in English.
- Provided individual support to students facing difficulties with grasping the concepts of the English language.
- Assisted students in understanding the use of grammar rules while speaking or writing in English.
- Created a positive learning environment by maintaining discipline and encouraging collaboration among peers.
- Monitored students' performance regularly through tests and assignments.
- Adapted teaching methods according to the needs of each student.
- Maintained records of attendance, grades, and other relevant information related to student performance.
Assistant Professor
Chandigarh University
Mohali
10.2016 - 12.2019
- Worked as Department Coordinator & handled a team of trainers
- Taking Care of Undergraduate and Post Graduate students
- Provide feedback to all students on daily basis regarding day-1 Performance
- Ensuring Student's performance according to the placement requirement so that Organization Goals can be achieved
- Preparing Academic Reports on different manner as per department demands
- Sharing analysis with heads on various aspects as per demand
- Training students for Spoken English so that they achieve their goal
- Training students for Business Communication so that they can bbecome good business leaders
Senior IELTS Trainer
Grey Matters
Chandigarh
04.2016 - 09.2016
- Training Professionals and students on the basis of LSRW Technique
- Planning new modules for better performance of the professionals
- Scheduling weekly mock tests to enhance their performance
- Provide feedback to all professionals on weekly basis regarding day-1 Performance
- Preparing performance Reports on different manner as per organization demands
Analyst (Technical Support)
Eclerx Pvt.Ltd
Chandigarh
05.2015 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
Education
12th -
CBSE Board
10th -
CBSE Board
M.Tech - ECE-VLSI design
Chandigarh Engineering College
LandranB.Tech - ECE
RBCEBT, Mohali Campus (Punjab Technical University,)
MohaliSkills
- Assessment evaluation
- Training new scorers
- Data analysis
- Soft skills training
- Effective communication
- Goal-oriented mindset
- Scoring systems
- Time management abilities
- Multitasking Abilities
Affiliations
- Traveling
- Music
- Shopping
- Photography
Certification
• Internationally Certified TOEFL Scoring Leader
• Internationally Certified TOEFL Scorer
• Paragon Certified Advanced CELPIP Instructor
• Certified IELTS Trainer
• Pearson Certified PTE Trainer
• Paragon Certified CAEL CE Instructor
• TCS Ion Certified in Interview Skills
• TCS Ion Certified in Personality Development
• Internationally Certified TOEFL Scorer
• Paragon Certified Advanced CELPIP Instructor
• Certified IELTS Trainer
• Pearson Certified PTE Trainer
• Paragon Certified CAEL CE Instructor
• TCS Ion Certified in Interview Skills
• TCS Ion Certified in Personality Development
Accomplishments
• Promoted as TOEFL Scoring leader at Firstsource Solutions Pvt Ltd
•Promoted to Head of Training at Centre for Success
• Worked as International Students Coordinator for 1 year at Chandigarh University.
• Worked as Department Coordinator for 1.5 years at Chandigarh University.
• Won the award for "Best Teacher" at Chandigarh University.
• Won the "Spot Award" for "Best Quality" twice at Eclerx Pvt. Ltd
•Promoted to Head of Training at Centre for Success
• Worked as International Students Coordinator for 1 year at Chandigarh University.
• Worked as Department Coordinator for 1.5 years at Chandigarh University.
• Won the award for "Best Teacher" at Chandigarh University.
• Won the "Spot Award" for "Best Quality" twice at Eclerx Pvt. Ltd
Timeline
Lead Assessment Specialist
Firstsource Solutions Pvt Ltd.
10.2025 - Current
Internationally Certified Assessment Specialist
Firstsource Solutions Pvt. Ltd
01.2025 - 09.2025
Academic Head
Centre for Success
09.2023 - 10.2024
Academic Head
Raffles Educity
01.2022 - 08.2023
Assistant Professor (English& Soft Skills)
Centre for Success
08.2019 - 07.2021
Assistant Professor
Chandigarh University
10.2016 - 12.2019
Senior IELTS Trainer
Grey Matters
04.2016 - 09.2016
Analyst (Technical Support)
Eclerx Pvt.Ltd
05.2015 - 01.2016
12th -
CBSE Board
10th -
CBSE Board
M.Tech - ECE-VLSI design
Chandigarh Engineering College
B.Tech - ECE
RBCEBT, Mohali Campus (Punjab Technical University,)