Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Details:
Timeline
Generic

PARUL Singh

Assistant manager (Communication coach)
New Delhi,Delhi

Summary

Dynamic professional eager to leverage a diverse skill set in a challenging role that fosters security and professional growth. Committed to delivering resourceful, innovative solutions while adapting to the evolving needs of the organization. Proven ability to thrive in fast-paced environments, driving results through flexibility and strategic thinking. Passionate about contributing to team success and enhancing operational efficiency.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Assistant Manager (Communication Coach)

Wipro HR Services India PVT Ltd.
New Delhi
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conduct training sessions to enhance communication skills for diverse teams.
  • Develop customized coaching materials tailored to client needs.
  • Evaluate Colleague progress through Audits and feedback.
  • Collaborate with stake holders to align training sessions.
  • Provide one-on-one coaching to improve individual performance.
  • Work on on-boarding newer coaches.
  • Floor support and managing CSAT - catering to different techniques to improve CSAT.

Voice and Accent Trainer

S.S Nair Communications pvt ltd
New Delhi
10.2022 - 11.2022
  • Conducting training for NHT.
  • Monitoring calls and emails for the users and sharing feedback.
  • Training users on behavioral aspects.
  • Taking soft skill sessions for the users who aren’t able to achieve targets.
  • Content creation.

Communication Trainer

Concentrix daksh services India Pvt. Ltd.
07.2018 - 08.2022
  • I worked as a Trainer in Microsoft Process, and my work included monitoring calls and sharing feedback with the assigned LOB.
  • Conducted soft skill training for the batches (batches taken – 35)
  • Developed tailored curriculums for diverse audiences, resulting in effective learning experiences.
  • Conducted Culture and communication training (CCT) for the trainees. (Batches trained - 30)
  • Took soft skill sessions for the people who aren’t able achieve communication scores.
  • Conducted sessions to up skill their communication.

Subject Matter Expert

Concentrix daksh services India Pvt. Ltd.
01.2015 - 2018
  • Currently working as a SME and supporting a team of 15 agents in total and my work includes assisting the team real time with the issues related to the Internet, VoIP and TV.
  • Ensuring that a follow up is done with the customer where required and ensuring best in class customer service and customer satisfaction.
  • Is accountable for the team’s performance and delivery on critical metrics (R3- Repeats in 3 days, R30- Repeat in 30 days, DRR- Daily repeat rate).

TSO (Technical Support Officer)

Concentrix daksh services India Pvt. Ltd.
New Delhi
01.2014 - 01.2014
  • My work include answering inbound calls of US based ISP customers and solving their queries related to VOIP (IP Phone), broadband and TV.

Education

B.com -

Delhi University
New Delhi
01.2020

Intermediate -

CBSE Board
New Delhi
01.2009

Matriculation -

CBSE Board
New Delhi
01.2007

Skills

Time management

Recruiting and interviewing

Team collaboration

Strategic planning

Training and facilitation

Communication and coordination

Disclaimer

I hereby declare that all the details given above are true to the best of my knowledge and belief.

Personal Details:

  • Father’s Name : R.S.Chauhan
  • Date of Birth : September 10, 1991
  • Permanent Address : New Delhi

Timeline

Assistant Manager (Communication Coach)

Wipro HR Services India PVT Ltd.
01.2023 - Current

Voice and Accent Trainer

S.S Nair Communications pvt ltd
10.2022 - 11.2022

Communication Trainer

Concentrix daksh services India Pvt. Ltd.
07.2018 - 08.2022

Subject Matter Expert

Concentrix daksh services India Pvt. Ltd.
01.2015 - 2018

TSO (Technical Support Officer)

Concentrix daksh services India Pvt. Ltd.
01.2014 - 01.2014

B.com -

Delhi University

Intermediate -

CBSE Board

Matriculation -

CBSE Board

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PARUL SinghAssistant manager (Communication coach)