Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Parul Dhawan

Floor Manager
Parul Dhawan

Summary



Hardworking Job Title with demonstrated strategic planning and operations management skills. Expertise includes Type segments, visual merchandising abilities and recovery management to maintain professional and organized shelves. Boost revenue development with top-notch relationship-building and problem-solving abilities.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Overview

22
years of professional experience
3
years of post-secondary education

Work History

Vishal Video Pvt Ltd
Lucknow

Customer Service Manager
07.2008 - 10.2011

Job overview

  • Generated customer satisfaction surveys to analyze results into action plans.
  • Monitored customer service operations to assess agent performance and provide feedback.

Tanishq
Lucknow

Sales Associate
04.2003 - 04.2009

Job overview

  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Reliance Retail Limited
Lucknow

Sales Representative
11.2012 - 02.2020

Job overview

  • Organized sales paperwork, presented proposals and finalized contracts.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Trained and mentored new sales representatives.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

Reliance Retail Limited
Lucknow

Floor Manager
02.2020 - Current

Job overview

  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Implemented challenging personnel and department goals to drive performance.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Encouraged and motivated team of Number retail professionals to deliver superior service in every customer interaction.

Education

Lucknow University
Kalicharan Degree College Lucknow

BA from Art Education
04.2000 - 06.2003

Skills

Customer Relations

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Timeline

Floor Manager

Reliance Retail Limited
02.2020 - Current

Sales Representative

Reliance Retail Limited
11.2012 - 02.2020

Customer Service Manager

Vishal Video Pvt Ltd
07.2008 - 10.2011

Sales Associate

Tanishq
04.2003 - 04.2009

Lucknow University

BA from Art Education
04.2000 - 06.2003

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Parul DhawanFloor Manager