PARUL DHIR
New Delhi
Summary
Veteran Wing Commander with 15 years of service in Indian Air Force, proficient in managing crises and handling incidents. Spearheaded critical operations, enhancing safety protocols and achieving significant cost savings. Expert in risk assessment and cross-cultural team management, driving performance improvements and stakeholder engagement to optimize resources and operational efficiency.
Overview
14
14
years of professional experience
Work History
Wing Commander
Indian Air Force
New Delhi
06.2011 - 06.2025
- Led decisive actions during critical incidents, saving three aircraft and 500 passengers. Directed end-to-end incident management for critical infrastructure, ensuring rapid resolution and minimal operational disruption.
- Oversaw anti-hijack measures and emergency response protocols to enhance safety.
Managed cross-functional teams for large-scale projects, ensuring compliance with safety standards.
Coordinated training sessions to elevate team preparedness for emergency situations. - Led maintenance projects valued at ₹100 crore across international and domestic airports, reducing downtime and optimizing resource utilization.
- Maintained communication and coordination among military, civilian, and regulatory stakeholders.
Ensured quality control through systematic risk management practices. Facilitated stakeholder engagement to align objectives and expectations. - Integrated agile methodologies into IT service management, reducing operational downtime by 20%. Enhanced customer satisfaction by 95% through improved processes. Facilitated seamless interagency coordination to support operational efficiency, efficient air traffic operations.
- Executed national and regional safety drills with multiple agencies, ensuring compliance with safety protocols. Implemented strategies to minimize bay congestion, enhancing slot allocation efficiency.
Achieved cost savings of 10–20% for airlines through improved operational standards. - Formulated and executed security policies, guidelines, and standard operating procedures for global operations.
- Achieved 20% improvement in flexibility through skill enhancement of 110-person multicultural team.
Provided strategic advice to Chief Operations Officer on management and technical challenges.
Managed HR processes, fostering high-performance teams and effectively addressing conflicts. - Coordinated visits of high-profile dignitaries, upholding exceptional service delivery and stakeholder satisfaction.
Education
International Business Management -
Indian Institute of Foreign Trade
New Delhi06.2025
Master of Business Administration - Human Resources
Narsee Monjee Institute of Management Studies
Mumbai10-2024
Bachelor of Arts -
Government College For Girls
Chandigarh05-2009
Skills
- Security Ops & Crisis Handling
- Incident Management & Security Roles
- Policy and SOP development
- Operational Security & Response
- Cross-cultural team management
- Performance management
- Risk assessment
- Conflict management and communication
- Stakeholder and vendor management
- Flexible and adaptable
- Resource optimization
Hobbies and Interests
- Travel & Cultural Exploration: Passionate about exploring new cultures.
- Community Engagement: Active volunteer in educational and social initiatives.
Achievements And Awards
- Chief of Air Staff Commendation: For exemplary dedication and professional excellence.
- Letter of Appreciation: From the Director of Indira Gandhi Rastriya Uran Akademi for exceptional air traffic control skills.
- Volunteer Work: UNICEF India, orphanage support, and educational sponsorship.
Accomplishments
- Chief of Air Staff Commendation: For exemplary dedication and professional excellence
- Letter of appreciation: From the director of Indira Gandhi Rastriya Uran Akademi for exceptional air traffic control skills
Affiliations
- Travel and cultural exploration: passionate about exploring new cultures
- Community engagement: active volunteer in educational and social initiatives
Timeline
Wing Commander
Indian Air Force
06.2011 - 06.2025
International Business Management -
Indian Institute of Foreign Trade
Master of Business Administration - Human Resources
Narsee Monjee Institute of Management Studies
Bachelor of Arts -
Government College For Girls
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