Parul Gupta
Bengaluru,KA
Summary
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Overview
3
3
years of professional experience
Work History
Sr Telecaller
Finstem Group
04.2021 - 02.2024
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Informed current and prospective customers of promotions and new or upgraded products.
- Supported marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
- Navigated multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Implemented upselling techniques to increase revenue and move product.
- Completed daily and weekly sales reporting using assigned tools.
- Completed daily cold calling and outreach to build sales pipeline.
- Set up appointments with interested customers according to schedule availability.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Followed up with customers to solicit further sales.
- Called prospective customers in designated market area to qualify leads.
Education
Bachelor of Arts -
University of Delhi
Diploma in Secretariat Practice -
Janki Devi College
Skills
- Decision-Making
- Lead Generation
- Outbound and inbound calls
- Team Leadership
- Goal-Oriented
- Adaptability and Dependability
- Business Development
- Administrative Support
- Upselling and Cross Selling
- Customer Inquiry and Response
- Negotiation
- Customer Engagement
Timeline
Sr Telecaller
Finstem Group
04.2021 - 02.2024
Bachelor of Arts -
University of Delhi
Diploma in Secretariat Practice -
Janki Devi College