Summary
Overview
Work History
Education
Skills
Timeline
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Parul Gupta

Parul Gupta

Bengaluru,KA

Summary

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.

Overview

3
3
years of professional experience

Work History

Sr Telecaller

Finstem Group
04.2021 - 02.2024
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Utilized sales techniques to build customer interest and close sales.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Supported marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
  • Navigated multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Improved customer satisfaction by addressing inquiries and resolving issues promptly.
  • Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
  • Implemented upselling techniques to increase revenue and move product.
  • Completed daily and weekly sales reporting using assigned tools.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Set up appointments with interested customers according to schedule availability.
  • Qualified leads and set up customer appointments for outside sales team.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Maintained detailed records of client interactions, updating customer information accurately in the database.
  • Followed up with customers to solicit further sales.
  • Called prospective customers in designated market area to qualify leads.

Education

Bachelor of Arts -

University of Delhi

Diploma in Secretariat Practice -

Janki Devi College

Skills

  • Decision-Making
  • Lead Generation
  • Outbound and inbound calls
  • Team Leadership
  • Goal-Oriented
  • Adaptability and Dependability
  • Business Development
  • Administrative Support
  • Upselling and Cross Selling
  • Customer Inquiry and Response
  • Negotiation
  • Customer Engagement

Timeline

Sr Telecaller

Finstem Group
04.2021 - 02.2024

Bachelor of Arts -

University of Delhi

Diploma in Secretariat Practice -

Janki Devi College
Parul Gupta