Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Parul Jarwal
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Parul Jarwal

Account Manager
Delhi,DL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Account ManagerClient Success AssociateClient Account Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Delhi, DL, INGurgaon, HRNew Delhi, DL
Open to relocation: Yes

Summary

Account Manager with experience in client accounts, logistics operations, invoicing, customer support, and warehouse coordination. Managed high-volume accounts, improved service delivery, handled billing issues, and supported daily operations. Experience working with customers, vendors, and internal teams. Seeking roles in Account Management, Customer Success, Operations, or Supply Chain.

Overview

3
3
years of professional experience

Work History

Account Manager

Cargoz
Delhi
11.2024 - 12.2025
  • Achieved 100%+ revenue target within first two months.
  • Managed 70+ client accounts and 20+ warehouse accounts, providing daily operational support to ensure smooth operations.
  • Facilitated onboarding for new accounts and addressed daily requests to enhance client satisfaction.
  • Resolved service issues and maintained 95% customer satisfaction.
  • Coordinated inbound and outbound shipments with warehouse teams.
  • Maintained GRN, POD, invoices, and shipment records.
  • Coordinated with suppliers on purchase orders and dispatch updates to streamline supply chain processes.
  • Calculated landed cost including freight, duty, and other charges.

IT Support Specialist

Gartner
Gurugram
07.2022 - 12.2023
  • Resolved technical issues for employees, enhancing productivity through remote and on-site support.
  • Closed support tickets within SLA timelines, ensuring timely issue resolution.
  • Set up laptops, user accounts, and system access for new hires.
  • Completed onboarding support for new employees.
  • Delivered training sessions on tools and security updates.
  • Enhanced team readiness by 30% through streamlined process support.

Operation Intern

Fintech global center
08.2021 - 02.2022
  • Collected and updated data in Excel and ZoomInfo to maintain accurate and current information.
  • Prepared reports to support daily operations and inform decision-making.
  • Organized and scheduled meetings with team members to ensure effective communication. and internal follow-ups.

Market Research Intern

MapMyStudy by Pac Asia
04.2021 - 08.2021
  • Collected and analyzed survey data to create actionable reports.
  • Supported team in conducting research for process improvement initiatives, enhancing project outcomes.
  • Conducted comprehensive market analysis to identify trends and consumer preferences.
  • Assisted in designing and distributing surveys to gather valuable feedback from users.
  • Collaborated with team members to interpret data and generate actionable insights.

Education

Bachelor of Business Administration -

Guru Gobind Singh Indraprastha University
03.2022

Commerce -

Kendriya Vidyalaya
02.2019

Skills

  • Account Management
  • Client Retention
  • Sales Management
  • Customer Support
  • Customer Relationship
  • CRM
  • CRM Software
  • Invoicing
  • Vendor Management
  • SLA Management
  • Shipping Coordination
  • Supply Chain
  • Excel

Accomplishments

  • Received 5 five-star customer reviews within 6 months.
  • Achieved 100%+ revenue target within 2 months at Cargoz.
  • Developed a client knowledge base, reducing repetitive inquiries by 15%.
  • Achieved a 95% customer satisfaction rate, recognized by management.

Timeline

Account Manager

Cargoz
11.2024 - 12.2025

IT Support Specialist

Gartner
07.2022 - 12.2023

Operation Intern

Fintech global center
08.2021 - 02.2022

Market Research Intern

MapMyStudy by Pac Asia
04.2021 - 08.2021

Commerce -

Kendriya Vidyalaya

Bachelor of Business Administration -

Guru Gobind Singh Indraprastha University

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Parul JarwalAccount Manager