Summary
Overview
Work History
Education
Skills
Timeline
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Parul Jauhri

New Delhi

Summary

Presently working as Recruitment Manager with Adecco India, having overall 18 years of expertise & experience in Delivery Excellence & Recruitment Management, CRM & Client Account Management to consistently provide first-class results in line with stringent targets and deadlines with proven track record of building highly efficient Teams and facilitating excellence at Delivery and CRM experiences. Leads busy recruitment functions to secure suitable talent. Excellent communicator and people manager.

Looking forward to an opportunity to work with Stalwarts of Consulting/ Industry/ Organization, as Leader for development and success of Business Verticals/ New Business Initiatives and as Strategic Head, in a high visibility role as a part of the Leadership team, where I can take up challenges and ownership of assigned Business Unit and function to define, lead and Head the Vertical Delivery & CRM, liaising extensively with senior stakeholders and management team.

Overview

18
18
years of professional experience

Work History

Recruitment Manager

Adecco India
07.2021 - Current
  • Presently, spearheading Recruitment & Delivery Team for professional staffing of all New Product/ IT New Clients / New B.D. Acquisition Clients; built the team from scratch from 4 RC to 24 RC & was rewarded just after three months for tremendous progress in Team performance & Delivery.
  • For Q2, 2022 & Q2, 2023, I was twice Awarded Best RM for Highest revenue generation from New Customers.
  • Since I was handed over B.D. Team to lead as a People Manager, I have pushed Team for higher Productivity, converting best number of Mandates to Business, with sustained operational discipline; multiple New Customers became Success story with 100% Mandate conversion and multiple Clients Outsourced their entire Recruitment process to Adecco, based on our Team's Customer Service;
  • Team Productivity quarter on quarter ranged from 2.0 to 4.5/more with all team members performing – I was Awarded for Q2, 2022 for Highest Revenue Generation, for Q2-June,202 for Highest Productivity (@ 4.5), Q2,2023 Awarded for Highest Productivity @ 3.5, I was also recognized for best Recruiter Productivity multiple months and quarters; Team also got recognized for converting difficult/non doable mandates to final business on table;
  • Optimized Team Productivity with time-to-time Team Training activities, motivating team members and directing employees to their personal and organizational Goals- also got chance to even share some of Best Delivery Excellence Practices, brought in by me, with entire Team Adecco;
  • Promoted my Team's Professional Growth helping each team member with a clear career path, empowering every team member to contribute at their best and grow simultaneously – team members who joined Team just year ago as Recruiters are now effectively working as Team Leads, Client Leads, mini-SME’s and more;
  • Applied sincere People Management & effective Recruitment Matrix to oversee workflow and boosted employee performance every day-being vigilant and proactive 360 degree, to bring Individual Max Productivity – none of the team members parted for reasons related to team issues or any work dissatisfaction. One of my soul satiating achievement was during Q3-Oct,22, where 5 Team Members were put on PIP, out of which 4 came out as performers and still working in the system;
  • Also handled interpersonal conflicts time on time, helping same resolve in productive manner; any team conflicts were resolved at my level;
  • I was Nominated for People Champion Manager, scoring Peakon Score at 94%; appreciated specifically by my Leader for building Organizational Culture among Team assigned;
  • I have been time and again got feedback from my team members appreciating me on actively listening to team members, being open for Feedback, being flexible, patient with team and being trustworthy to my team members- being transparent, encouraging dialogue and inspiring team members to open up and talk it all out, for being compassionate & empathetic with my team, being approachable & adaptable to Team. I have also got similar feedback's form my Mentors about my team members stating same for me.

Business Manager

E-Solutions IT Services (P) Ltd
08.2016 - 03.2020
  • P&L Management, Recruitment, Account Management, CRM, end to end Delivery Management & Team building
  • Responsible for ensuring efficiency of assigned Business Unit, along with Business Operations, as well as setting Strategic goals for future, for assigned team
  • Complete Ownership and performance of P&L and the teams against the Business Goals and Plans
  • Complete Ownership of being Customer Success Manager for all assigned clients
  • For all the three years, consecutively received Delivery Excellence & CRM AWARD with E Solutions
  • Received ANNUAL STAR PERFORMER AWARD for Highest Target Achievement, 2017& 2018 consistently; for working on inactive accounts and converting them to ‘The Strongest’ accounts
  • Activated inactive, cold clients successfully in short span of 3-6 months- with additional achievement of becoming “Tier 1 Vendor" and “Preferred Vendor ” for various Clients.
  • Received BEST ACCOUNT MANAGER Award for achieving more than 157% of set Revenue target
  • Best performer award consecutively for three quarters every year
  • Received compliments from client for on time delivery on resources
  • Rewarded by head of management for Best Team Management and Best TAT management.

Sr.Delivery Manager

Phoenix Consulting Solutions Pvt. Ltd
01.2013 - 05.2016
  • Leading Talent Acquisition and Delivery team/ Client Relationship Management/ Key Account Management with Tier 1 IT & Non IT.
  • Responsible in developing Client, achieving end to end relationship and business opportunities from clients leading to revenue growth.
  • Grow business through penetration of new verticals & customer segments- I have been consistently recognized all three years by Organization for very successfully handling CRM, building and maintaining network of Client SBU's & SPOC's network through pro-active market research and on-going relationship management
  • P&L Management: Heading assigned Business Unit, very successfully bringing business on the table, delivering of services and managing CRM for assigned Tier 1 IT Clients spanning across PAN India and managing P&L at High Revenue Generation; along with managing all responsibilities of Team Management, Operational Management, and CRM & end to end Delivery Management
  • Team Management: Leading internal hiring teams to build effective sourcing, assessment, and closing approaches with ability to manage customer/Client expectations through deep understanding of return on investment; Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of company, implementing any new processes and fine tuning standard processes for recruiting that fits within Client's mission to deliver highest quality results
  • Accountable for ensuring SLA compliance through continuous monitoring of service levels and proactive correction of processes in case of non-compliance
  • Managing client communication, risk, issue management, assisting business development and independently managing P&L of the Business Unit.

Proctor- Management & Placement Head

PPG Institute of Mgmt. & Engg.
05.2010 - 12.2012
  • Building strong relationships with Corporate/ Business Leaders - CRM & Networking; Conducting Job Fairs; Overseeing all activities to ensure best Campus placement; Providing strategic direction in alignment with organization's mission and values; Formulating and implementing strategy that will enhance value and reputation of institution; Successfully placed around 100 skilled professionals every year.

PSS NGO

Resources Management & Business Development
06.2008 - 11.2009
  • Unit In charge - Talent Aq., Client Relation & Business Unit Management.

AB Worldwide Group

Sr.Lead Recruitment Consultant/Account Management
01.2007 - 05.2008
  • Global Recruitment for UK & Australia - IT/BFSI & Key Account Management For Australian IT Clients;
  • CRM, Sales/ Business Development/ Client Relationship Management/ Key Account Management & leading Delivery Team;
  • Identify market segment in UK / Australia IT Staffing- Planned, Designed, Developed and executed Business Development Strategies
  • Planning and implementing strategy for manpower for open requisitions, as well as pro-actively building pipeline of potential candidates to anticipate future hiring strategy;
  • Actively drive end to end recruitment and Delivery cycle to ensure delivery of process;
  • Conducting initial round of interview over phone to check candidates willingness towards job, communication, initial details required for selection process and short listing candidates for further process;
  • Directly interacting with client's manager to get daily requirements, understand priority of day and distribute requirements among team;
  • Thoroughly cross screen resumes received from team, Regular follow-up with client upon submitted candidates;
  • Hands on working experience on Corp to Corp, W2 Contract and Full-time/Permanent Demands;
  • Maintaining good team spirit among team members, motivating them time to time.

Accuris Data Technologies Pvt. Ltd.

IT Recruiter- Recruitment & Account Management
07.2005 - 12.2006
  • Responsible for complete recruitment life cycle across levels for IT and BFSI hiring initially for PAN India and then for UK IT Clients
  • Handled complete recruitment life cycle for Permanent, Staffing and Contractual positions across various levels and multiple clients
  • Responsible for Sourcing, screening and scheduling candidates for Interview; coordinating interviews and negotiating salaries
  • Involved in Technical scrutiny, follow up till joining
  • End to and CRM & Business Development to generate new leads
  • Head-hunting and networking for ensuring Delivery.

Education

MBA - Human Resources Management -

Lucknow University
Lucknow, Uttar Pradesh
03.2005

Skills

  • Management of the end-to-end Recruitment Matrix, Team Management & Training & Delivery;
  • CRM & New Client Development, aligning Customer Experience with Company culture & dealing with tough Clients; establishing newly acquired Clients;
  • Business Analysis and Strategic Management Develop and lead comprehensive TA strategy, manage resources, and drive smooth execution of hiring activities against predefined SLAs and KPIs
  • Focus on delivering exceptional candidate experience at every touch point during recruitment process
  • Foster high-performance culture, motivate team members, and promote professional development Mentor TA leadership team to set goals and define performance metrics Coach team members to ensure continuous improvement and individual growth
  • Drive implementation of best practices & processes in talent acquisition to attract diverse, high-quality candidates Collaborate with stakeholders to understand talent needs and develop effective recruitment strategies Periodically lead and/or participate on budgeting manpower needs and initiatives related to talent acquisition
  • End to end responsibility for recruiting process and execution of TA strategy Organizing first week of inductions and deliver on-boarding sessions for new hires Working closely with HR Manager in designing and implementing new initiatives to attract talent, and to gain competitive advantage at recruitment events

Timeline

Recruitment Manager

Adecco India
07.2021 - Current

Business Manager

E-Solutions IT Services (P) Ltd
08.2016 - 03.2020

Sr.Delivery Manager

Phoenix Consulting Solutions Pvt. Ltd
01.2013 - 05.2016

Proctor- Management & Placement Head

PPG Institute of Mgmt. & Engg.
05.2010 - 12.2012

PSS NGO

Resources Management & Business Development
06.2008 - 11.2009

AB Worldwide Group

Sr.Lead Recruitment Consultant/Account Management
01.2007 - 05.2008

Accuris Data Technologies Pvt. Ltd.

IT Recruiter- Recruitment & Account Management
07.2005 - 12.2006

MBA - Human Resources Management -

Lucknow University

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Parul Jauhri