PARUL LADHWE
Program Manager|| Amazon
Bengaluru
Summary
Agile and result-driven with 9 years of industry experience specializing in project management, global stakeholder engagement, and cross functional collaboration. Expertise in change management, strategic planning, deep-dive analysis, budgeting, and executive reporting. Proven track record of driving process automation, continuous improvement initiatives and aligning project goals with business objectives to deliver scalable and measurable impact.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Program Manager
Amazon Development Center India Pvt. Ltd.
11.2019 - Current
- Strategic execution and operational scaling of global programs by standardizing KPI frameworks across 18+ business units in Europe, North America, Canada, and Asia- Pacific (APAC).
- Accelerated program adoption by aligning with key global stakeholders, improving project efficiency by 30%.
- Cross-functional collaboration with Technical Product teams, BI Engineers, and third-party developers to drive continuous process enhancements and optimize user interface (UI), increasing customer satisfaction by 28%.
- Proven track record in building KPI frameworks and performance metrics, enabling data-driven decisions and tracking performance across 3300+ sites globally.
- Presented to VPs, Directors, and regional leaders across all regions, leveraging strong communication skills to drive alignment and deliver smooth program execution.
- Executed change management strategies, secured legal and governance approvals, and actively contributed to goal-setting initiatives.
- Led annual and long-term planning through 3-Year Plans, strategic white papers, Business Requirement Documents (BRDs), WBRs, and MBRs.
- Improved Industrial Hygiene (IH) program accuracy from 79% to 100% by auditing 18,000+ cases driving data integrity and due diligence.
- Automated executive reporting using VBA macros, integrating an automated email system to send reports to leadership reducing manual effort from 4 hours to 15 minutes and improving efficiency by 94%, while enabling timely insights through advanced data visualization.
- Built a centralized database for Rewards & Recognition program, boosting implementation efficiency and scalability by 35%.
- Recognized for conducting root cause analysis of injury data, driving a 38% reduction in site incidents and enabling key process improvements.
- Developed and maintained HTML-based WIKI documentation, SOPs, and navigation videos ensuring streamlined access to key updates and adherence to data governance standards.
- Ensured prompt resolution of concerns with maintaining an average turnaround time of 0.25 days driving customer satisfaction.
- Efficiently managed 20+ communication channels reaching 25k+ users, driving safety culture and real-time engagement.
Credit Relationship Manager
HDB Financial Services Ltd.
06.2016 - 09.2019
- Experienced in credit risk analysis, managing a credit portfolio of Rs3 Cr in secured products and up to ₹25 Lakhs in unsecured products.
- Expertise in efficient credit decision-making by analyzing financial statements, cash flows, and risk profiles to ensure sound lending decisions.
- Maintained strong client relationships, contributing to sustained portfolio growth and improved client retention.
- Cross functional collaboration with sales and operations teams, reducing credit processing turnaround time by 20%, enhancing customer satisfaction.
- Responsible for database management and daily credit reporting to leadership, enabling performance tracking.
- Daily credit underwriting of retail segment applications up to 10, processing appraisals within policy guidelines and tight deadlines.
- Managed delinquent retail portfolios, analyzing risk profiles, while achieving a 92% average collection rate through consistent customer engagement.
- Conducted periodic reviews of lender portfolios to assess credit risk, successfully reducing delinquency rates by 7%.
- Handled vendor management with third-party clients and accounts teams, ensuring smooth operations and compliance.
Education
Masters in Business Administration - Finance
Institute of Professional Education and Research (IPER)
06.2014 - 04.2016
Bachelor of Commerce (B.COM) - Computers
Bhopal School of Social Science (BSSS) College
06.2010 - 04.2013
Skills
Stakeholder Engagement
Decision Making
Budgeting and Resource planning
Inter-personal Communication
Strategic Planning and Execution
Process Automation
Team leadership
Risk analysis and Management
Portfolio Management
Agile & Waterfall Methodologies
Advanced MS -Excel and VBA
Proficient in ASANA and JIRA
SQL
Certification
ACES Lean SIX SIGMA – Yellow Belt for Continuous Improvement
Accomplishments
- Awarded for Excellence in Process Improvement - Received Ace of Spade award for leading impactful process enhancements.
- Women in EHS - Associated with Affinity group leading several initiatives for empowering women in safety.
- Automation & Operational Efficiency- Automated 19,000+ network action plans, driving a 46% increase in productivity.
- Project Management and Delivery Excellence - Delivered 11+ cross-functional projects on time, and with measurable impact.
Timeline
Program Manager
Amazon Development Center India Pvt. Ltd.
11.2019 - Current
Credit Relationship Manager
HDB Financial Services Ltd.
06.2016 - 09.2019
Masters in Business Administration - Finance
Institute of Professional Education and Research (IPER)
06.2014 - 04.2016
Bachelor of Commerce (B.COM) - Computers
Bhopal School of Social Science (BSSS) College
06.2010 - 04.2013